Support Services Manager

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Job Description

Support Services Manager - Water Frameworks

Location: Grangemouth

As the Support Services Manager within our Morrison Construction Water Frameworks business in Scotland, you will be a member of the senior management team responsible for key functions delivering high value Scottish Water projects. Working out of our Grangemouth office, you will manage a high performance team working across multiple areas of the business to deliver projects and services that exceed our clients expectations and achieve our Sustainable Growth Strategy

What you will be doing:

• Managing a team of Data and Technical staff you will ensure legislative compliance across all our NRSWA noticing functions and support quality compliance on reinstatement works including defect rectification, all in line with the Specification for the Reinstatement of Openings in Roads.
• Liaise with the central Project Management Office (PMO) to capture data and provide the business with timely and accurate reporting on future pipeline and live projects at Operations and Business Unit level.
• Undertake internal audits on projects (including sites) and other parts of the organisation and provide support as required during external audits.
• Support projects to ensure all customer and stakeholder engagement is carried out through preparation of letters and other communications, arranging community drop-in events, organising volunteering opportunities and other forms of support to local communities.
• Monitor and manage Performance Measures and dashboards in all areas of the business ensuring KPI's and KPC's are in line with our expectations, including the collation, recording and reporting of performance data and providing support to Construction Managers, Project Managers and project teams.
• Lead Social Value initiatives that contribute to our local communities and organisations and charitable events.
• Represent our business as a Carbon Champion, driving our Beyond Net Zero and sustainability agenda, supporting our teams in gathering and sharing data, educating our people and improving the visibility of our carbon performance to help inform operational decisions.
• Co-ordinate post contract reviews to ascertain best practice and lessons learned and share results across the business.
• Lead by example in demonstrating the attitudes and behaviours that underpin our culture and create a knowingly safe, inclusive and collaborative working environment
• Extract and collate project information in support of Research & Development, Innovation and Incentivisation proposals.
• Organise and run Wellbeing promotions and events in conjunction with our HS&E and Wellbeing teams and ensure alignment with our behavioural safety programme and other campaigns.
• Plan, prepare and facilitate collaborative workshops as and when required.
• Work with our Operations, Assurance and Commercial teams to ensure the effective induction and onboarding of people, including our supply chain partners.
• Champion the pursuit and adoption of innovation across all areas.

About You:

• Promote a positive Health, Safety, Environment and Quality culture.
• Proven experience in successfully managing multiple teams contributing to their professional development.
• Track record of developing a performance culture.
• Effective communication skills adept at interfacing with multiple stakeholders both internal and external.
• Financial awareness and commercial acumen.
• Proven leadership and delegation skills.
• Able to demonstrate alignment and work in line with the Galliford Try values of Excellence, Passion, Integrity and Collaboration.
• Water Sector and other relevant Civil Engineering related experience is desirable
• Microsoft Office 365 proficiency.
• Power BI or similar

What We Can Offer in Return:

With an impressive order book of over £3.8 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you.

We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues.

We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential.

Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged.

Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team.

Our benefits:

We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.

• Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays
• A wide range of corporate discounts
• Cycle to Work schemes
• Comprehensive pension plan
• Regular Save as You Earn share purchase scheme
• Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it
• Paid for yearly membership to one recognised professional association relevant to your role

About us:
Named Contractor of the Year by the Water Industry Awards, Galliford Try is one of the UK's leading construction businesses with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in.

Our purpose is to improve people's lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work.

We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value.

For more information on this role or to enquire about other positions available within our Scottish Environment business please contact Ryan De Stadler on Ryan.Destadler@Gallifordtry.co.uk.

Additional Information:

Galliford Try welcomes applications from candidates who would like to work full-time, reduced hours or flexibly and this will be discussed in more detail as part of the recruitment process.

We encourage you and would be grateful if you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you.

Don't meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

As a Disability Confident employer, we have committed to offer an interview to any candidate with a long-term health condition or disability that meet the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview

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About the Team

Our Environment Business provides 'source to sea' asset delivery capability across the UK and Scotland working on both Frameworks and Standalone projects. Since AMP3 we have delivered in excess of £2bn assets for clients such as Yorkshire Water, United Utilities, Anglian Water, Thames Water, Southern Water, Welsh Water and Scottish Water. As an established player in the market this a great opportunity to join the team at a time of transformation as we shape ourselves to be fit for delivery in a future digital world. We have recently secured a plethora of places on the AMP7 Frameworks for Yorkshire Water, Southern Water and Thames Water for both Infrastructure and Non-Infrastructure projects ranging from £1-40m over the next five years.