Support Services Assistant Manager

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Are you looking for a new, exciting, and challenging role, where you can fully utilise your administration and customer service management skills? If so, we have a sound opportunity for a Support Service Assistant Manager to join our team at Hinkley Point C!
What you'll do

To manage and take accountability of the team responsible for:

• assisting in the oversight and management of all aspects of the Support Services team
• managing interfaces with other departments, building relationships, and getting fast resolution of any issues
• managing and direct relationships to deliver company KPI's
• providing inspiring leadership and create a safe working environment for the Turnbull team
• managing the Access administration for SharePoint (Power User)
• managing awareness of staff to improve safety and reduce accidents / incidents protecting workforce from injury and company from prosecution
• maximising team productivity to make the most of resources and being able to show value to the client
• managing cultural and organisational change to ensure smooth running by communicating with workforce and explaining need for change
• managing delivery operations for site services, ensuring timely and efficient execution
• overseeing onboarding processes and WIMS compliance to maintain regulatory standards
• managing company document control systems to ensure accuracy and accessibility of information
• coordinating and manage the Turnbull IMS in adherence to ISO accreditation requirements
• overseeing the management of training requirements for Turnbull employees ensuring site and role compliance
• managing the data gathering for assets and scheduling for planned maintenance activities
• ensuring good liaison with other Turnbull departments, including Tier 2 + 3 sub-contractors, promoting a consistent approach, building relationships, and providing resolution of identified
• monitoring budgets against task orders.

What you'll need

• Relevant experience of management, preferably in a similar role.
• Experience of working in an operational team.
• Ability to encourage growth with team members and support them with their personal development.
• Ability to present themselves as a positive role model and brand ambassador.
• Proven customer service experience with a strong customer focus.
• Effective decision making and problem-solving skills.
• Effective communication skills at all levels, being able to operate with diplomacy, tact, and empathy.
• Highly proficient in all Microsoft packages - Outlook, Word, Excel, Visio, and PowerPoint.
• Adaptability in a highly agile working environment.
• Ability to remain flexible when it comes to changing priorities and tasks.
• Ability to direct, manage, and motivate direct reports in line with the company's values, culture, inclusivity, and diverse work ethic.

What you'll receive

At Turnbull we take pride in how we support professional development, enable career progression and provide a wide range of exciting opportunities for everyone.

We firmly believe that investing in our people is the key to our success, which is why we offer a range of financial and non-financial benefits to support your health and wellbeing.

• 25 days' holiday rising to 28 with length of service (Pro Rata)
• Up to 20% combined pension contribution.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• Performance related bonus of around 5%.
• A healthcare package that supports you with your healthcare costs.
• A £1,000 referral fee if you recommend someone to work for us.
• Life assurance of up to eight times your salary.
• Sustainable benefits including electric vehicle and cycle2work schemes.
• A range of family friendly policies including enhanced maternity and paternity leave.
• One paid volunteering day each year.
• Cashback and discounts from over 3,000 retailers.

Who we are

We are leaders in lifecycle construction and operations for the utilities and infrastructure sectors.

From design and build to facility management and maintenance, we provide a single, sustainable, end-to-end solution for engineering projects, saving money, reducing waste and adding long-term value to local communities and the wider economy.

Turnbull is an award-winning progressive business, which has won the RoSPA health and safety awards for our work at Hinkley Point C for the last five years.

The services we provide to our clients include but are not limited to:

• Project management.
• Design and build services.
• Consent management and delivery.
• Contract management.
• Delivery of civil, mechanical and electrical engineering services.

We have expertise in:

• Low voltage (LV) and high voltage (HV) electrical power distribution systems.
• Sewage systems and pumping stations.
• Biological waste treatment plants.
• Telecommunication networks (copper and fibre).
• Drinking water distribution networks and booster stations.
• Surface and groundwater drainage systems inclusive of borehole delivery and management.
• Roadway and pedestrian walkway lighting networks.
• Managing environmental discharge permit and scientific services.
• Earthworks and ground remediation services.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants. We are also delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

Sound interesting? Apply to start your application