Support Manager

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Job Introduction

Ready to lead, inspire, and deliver unforgettable food experiences?
We're looking for a dynamic Catering Support Manager who thrives in fast-paced environments and loves variety. This is not your typical 9-5 role, you'll be at the heart of our catering operations and events, stepping in where you're needed most to ensure everything runs seamlessly. From energising teams to delighting clients, you'll play a vital role in bringing our standards to life and making every service exceptional.

This role combines operational leadership, event coordination, team management, and financial oversight - perfect for someone who enjoys variety, responsibility, and making an impact.

What you'll be doing:

• Oversee day-to-day catering operations across multiple sites
• Ensure food quality, presentation, and hygiene standards are consistently met
• Supervise teams, manage rotas, and coordinate shifts
• Monitor stock levels, place orders, and control waste
• Ensure compliance with health & safety and food safety regulations
• Plan and deliver catering for events (corporate, private, conferences, etc.)
• Liaise with clients to understand requirements, menus, and expectations
• Manage event setup, service delivery, and breakdown
• Coordinate staffing, logistics, and timelines for successful events
• Handle on-the-day challenges to maintain seamless service
• Build strong client relationships and ensure high satisfaction
• Respond to feedback and resolve issues professionally
• Complete operational and financial reporting, including KPIs
• Support budgeting, cost control, and P&L accountability
• Ensure compliance with company policies and maintain accurate records

What you'll need to succeed:

• Proven experience in catering and event management
• Strong leadership and team management skills
• Excellent organisational and multitasking abilities
• Flexibility to work across locations, including evenings and weekends
• Strong communication and customer service skills
• Solid knowledge of food hygiene and health & safety standards
• A proactive, solutions-focused mindset with attention to detail
• Ability to manage budgets, control costs, and deliver against targets
• Confidence working in fast-paced, high-volume environments
• Food Safety/Hygiene certification (Level 2 or above)
• Hospitality or Catering Management qualification (preferred)

If you love creating structure but thrive in variety, enjoy motivating teams to deliver their best, and are passionate about service excellence - you'll fit right in.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0904/43030001/52802016/SU #Grazing

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!