Support Manager

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Detailed job description and main responsibilities

PRINCIPLE DUTIES AND RESPONSIBILITIES

Communication

• Serve as a main point of contact for the projects that are involved in.
• Liaise with finance team to ensure invoices are paid.
• Receive and interpret sensitive and highly confidential information in an efficient and professional manner.
• Meet with various staff to ensure projects are moving ahead as appropriate.
• Cascade complex information to administrative teams of changes to processes.
• Support with training of new systems / processes that have come from projects

Knowledge, training and experience

• Understanding of Christie PAS systems including careflow and CWP, specifically the waiting list and patient appointments functionalities.
• Experience of using integra to order items and sign off purchase orders.
• Financial knowledge of budgets and expenditure.
• Experience of interacting with project plans is desirable.

Analytical and judgemental skills

• Closely monitor patient waiting lists to ensure patients have appropriate appointments to adhere to cancer pathway targets.
• Work carefully on projects and compare data analysis to help improve the service.

Planning and organisational skills

• Work to tight deadlines set by project leads.
• Plan and organise workload to ensure all tasks are completed in a timely manner.
• Show initiative when dealing with tasks.
• Plan and attend multi-disciplinary team (MDT) meetings on an ad-hoc basis in times of support and cover. Working flexibly to late notice changes to the list, deferring patients or accommodating additional listings, ensuring all documentation is received in time for the meeting. Hearing and recording information regarding patients' care.
• Take minutes from MDT meetings and share them with the relevant parties. Ensure these are accurately uploaded to the specialist system for complete record keeping.

Responsibilities for policy and service development implementation

• Follow all relevant policies and procedures, in particular in relation to the Data Protection Act. Ensure researchers are working to the relevant policies and procedures.
• Be pro-active in monitoring working practices and suggesting new ways of working and implementing them.
• Implement new SOPs and working procedures as required.

Freedom to act

• The post holder is expected to follow all relevant policies, SOPs and standard practice.
• Plans and organises own time and workload activity with prioritisation.
• Able to work independently using own initiative.

Physical, Mental and Emotional Effort

• Long periods of time spent using a keyboard to input information.
• Prolonged concentration is required.

Training and Personal Development

• Maintain professional development whilst evaluating own specialist knowledge through a process of appraisal and personal development planning to satisfy the NHS Knowledge and Skills Framework requirements relating to the job.
• Develop and maintain effective working relationships.

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent level of knowledge and experience.
• Strong background in patient access, administration services and patient pathways.
• Evidence of professional development and knowledge of leadership and management techniques.

Desirable criteria

• Good understanding of hospital systems.

Knowledge & Experience

Essential criteria

• Awareness of governance procedures.
• Experience of being an integral part in project development.
• Involvement in budget management and authority for significant financial budget.
• Previous experience of delivering assurance and reports to meetings or committees.
• Involvement in change processes or system implementations, including change management and process mapping.

Desirable criteria

• Experience of working at an operational management level within area of responsibility.
• Experience of involvement with external third parties supporting delivery of services.
• Understanding of referral management, including cancer targets and pathway management, i.e. waiting lists and PTL management.

Skills

Essential criteria

• Excellent communication skills, both written and verbally with, the ability to produce written reports and present findings.
• Able to work collaboratively and in teams
• Good organisational and time management skills
• Ability to manage multiple projects and work to strict deadlines
• Self-motivated
• Attention to detail
• Ability to drive change within immediate teams and influencing skills.
• Ability to make decisions when required with confidence and commitment.

Desirable criteria

• Advanced use of MS Office programmes

Values

Essential criteria

• Ability to demonstrate the organisational values and behaviours

Other

Essential criteria

• Ability to work to tight deadlines
• Tactful and diplomatic
• Flexible
• Conscientious and trustworthy
• Ability to work unsupervised and as part of a multidisciplinary team

Desirable criteria

• Evidence of continuing professional development.
• Ability to troubleshoot effectively

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Employer certification / accreditation badges

Documents to download

• Job Description and Person Specification (PDF, 193.2KB)
• The Christie Values and Behaviours (PDF, 919.5KB)
• Strategy Brochure (PDF, 1.0MB)
• Trust Membership - Christie Talent (PDF, 23.0KB)
• Travel to The Christie (PDF, 3.8MB)