Supply Chain Director UKI

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Supply Chain Director UKI

MISSION

The Supply Chain Director leads on all end-to-end supply chain operation processes in the UK&I to drive excellent consumer focused execution. You will take responsibility for ensuring all customer requirements are met from stock availability to compliant on time, in full delivery. As part of the UKI leadership team you will provide commercial recommendations and present data-driven solutions to support with business decisions. You will be an expert in the S&OP process, leading demand and forecasting, working closely with Commercial and Finance teams.

ABOUT SHISEIDO GROUP

Our mission : Beauty Innovations for a Better World

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world ofand aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 31 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region and is biggest affiliate, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in the world Nr4 biggest beauty market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1. Leverage our unique portfolio of premium Beauty brands across all 3 categories

2. Stay agile and capture new retail opportunities

3. Customer-driven decisions

4. Create a great place to work in Beauty

Our first strength is Make-up, led by NARS, UK's Nr4 color brand with incredible success globally and that gained 4 rankings in the last 2 years thanks to its unique tone of voice and exceptional complexion and lip products.

Skincare is a key priority for expansion, with 5 very diverse and complementary brands covering the full scope of consumers needs and profiles. From brand Shiseido that is recognized for its uncompromising quality and showing huge growth potential in UK&I, to already iconic Drunk Elephant (+75% growth this year, about to enter Top10 Skincare) with its most sought-after formulations and Skin Smoothies, or the spectacular Clé de Peau Beauté that embodies the ultimate of stem-cell technology to the service of radiance. This year, we just launched ULÉ a newly created Skin-Tech brand with breakthrough credentials around Sustainability and botanical performance, as well as expanding Gallinée, our most recent acquisition from 2022 specialized around skin microbiome with unique patents.

We are also growing fast in Fragrance, a category we want to accelerate with leading Designers brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.

Year to date, October 23, SHISEIDO Group is the fastest growing Beauty Group in the UK market, both in Stores and Online. Our clients include high-street retailers such as department stores, beauty chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites. Our mix of sales is 55% online and 45% in brick & mortar.

ABOUT SHISEIDO BRAND

Recently voted as No5 most trusted brand in Health & Beauty worldwide, Shiseido has defined the concept of beauty and spread its knowledge and power across the world. Heralding an army of devoted followers, we feel that by inspiring empathy, beauty can become a positive force in the world, and guide the next generation boldly into the future.

ABOUT CLE DE PEAU BEAUTE

Clé de Peau Beauté, the premier luxury skincare and makeup brand from Shiseido Cosmetics, was founded in 1982 as the ultimate expression of elegance and science. Forever guided by exquisite aesthetics and intelligence, Clé de Peau Beauté has instilled its products with modernity, enchantment, and dynamism to emerge as an industry leader in delivering radiance so remarkable, it emanates from within.

ABOUT DRUNK ELEPHANT

We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.

ABOUT NARS

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.

ABOUT DESIGNER FRAGRANCES

Shiseido Group's fragrance brands are a collection of luxurious and exciting fragrance brands, which are amongst the leaders in the UK market. From the edgy Zadig&Voltaire to the sensual and effortless delicacy of Narciso Rodriguez; and the intriguing mix of natural and sophistication in Issey Miyake. In selected distribution, we also have the unique collection from the extraordinary perfumer, Serge Lutens and more to come to the market.

ABOUT ULE

At Ulé we are on a mission to promote botanical, conscious beauty, being the first skincare brand to grow its ingredients in our own indoor high-tech vertical farm.

Our formulas are obtained through an avant-garde method of culture that guarantees the purity and power of the plants to give you more resilient skin. We have created a sustainable way of beauty for those who want to enjoy life to the fullest, in harmony with the environment.

ABOUT GALLINEE

At Gallinée we believe in working with your microbiome to help it to look after you. Our products contain a patented complex of prebiotics, probiotics and postbiotics to nourish and support the good bacteria that make your own personal ecosystem. Helping them to look after even the most sensitive skin.

ORGANISATION

Reports to: Country General Manager, UKI

Job Location: Shiseido Group London Head Office

Contract type: Permanent

MAIN RESPONSIBILITIES

• Lead process control and the execution of all operational processes in the UK&I, in order to deliver a high standard of customer experience.
• Full accountability for local demand planning across Shiseido UKI brands.
• Lead local S&OP process ensuring reconciliation between sales and demand forecasts for appropriate stock planning providing information at brand, group and regional level as required.
• Focus on forecast accuracy improvement and alignment of the demand plan to budget, whilst also ensuring alignment to product category, retailer specific and brand growth plans.
• Ensure the appropriate level of demand is forecasted for the UK&I by driving the monthly demand review process with the Commercial and Finance teams, and the Warehouse team.
• Oversee the end-to-end order management process and team ensuring accuracy and timeliness.
• Develop, monitor and communicate supply chain KPIs but not limited to, Availability, OTIF, customer non-compliances, complaints, forecast accuracy, retail sales performance.
• Provide data for commercial decision making on prioritisation of product when challenges occur.
• Execution of UKI quota / allocation management for challenged/restricted stock items.
• Manage supply chain budget, as well as indirectly impacting the wider UK&I revenue budget by contributing to forecasting and influencing budget allocation in other areas, such as marketing spend.
• Identify supply chain improvement projects and actively contribute from project conception and implementation to project review.
• Ensure new customer requirements / new channels / new customers / new brands are adequately communicated to warehouse and systematically controlled to prevent delays and non-conformances, ensuring excellent execution.
• Manage and optimize logistics operations, including transportation, warehousing, and distribution, to ensure efficient movement of goods while minimizing costs.
• Responsible for negotiation and management of logistics and 3PL contracts.

PROFILE, SKILLS AND EXPERIENCE REQUIRED

• Experience in leading end-to-end demand and supply chain operations in a customer focused environment, ideally in the retail sector
• Demand and Supply Planning Experience
• Ability to influence the business commercially and effectively manage stakeholders, including remote teams
• Proven customer delivery focus
• Experience in dealing with the complexities of multiple brands, within a matrix organisation
• Strong communication skills
• Ability to think holistically whilst still being close to the detail
• Experience in leading collaborations across sales and marketing teams, and delivering effective planning with retail partners/customers
• Driven to deliver change and challenge processes to deliver efficiencies
• Ability to effectively lead, manage and develop a team
• Knowledge of reviewing and implementing business relevant KPIs
• Strong budget management skills
• Previous experience in integrating new customers, channels or brands
• SAP experience
• Expertise in maintenance of monthly sell-in forecasts that reflect sell-out and trends of the business, in addition to any specific needs of retailers
• Experience of working with third party warehouses

• Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

THE BENEFITS YOU'LL LOVE

• 26 days holiday + bank holidays + your birthday day off
• Holiday buy - up to 5 days
• Day off when you get married or move house
• Generous contributory pension scheme - match up to 8%
• Annual performance related bonus
• Private medical insurance with Vitality
• Enhanced parental allowance
• Generous product allocation & discount
• Life Assurance up to x4 your salary
• Flexible Friday finish
• Flexible & hybrid working
• Wellbeing programmes
• Annual performance and development reviews so you know your career is going in the right direction
• Additional Lead Team Benefits