Supplier Performance & Contract Manager

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Job reference 337717
Supplier Performance & Contract Manager
Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time

Hybrid working either London or Sheffield x3 days a week

Are you an experienced supplier, contract or commercial management professional looking to make a real impact in a complex, fast-moving technology environment? This is an exciting opportunity to join Royal Mail Technology as a Supplier Relationship Manager, taking ownership of end-to-end supplier performance and driving value across our business.
About the Role

In this role, you will be responsible for the full lifecycle management of a portfolio of suppliers-primarily small to medium in scale and complexity. You'll oversee the commercial, contractual and relationship aspects of each engagement, ensuring suppliers deliver against expectations while supporting Royal Mail's strategic and operational objectives.

Working closely with Technology, Business and Procurement teams, you'll play a key role in shaping supplier strategy, optimising commercial outcomes, and ensuring continuous improvement across our supplier base.
Key Responsibilities

• Manage the relationship and contracts for operational and supporting suppliers, with the flexibility to support strategic or critical suppliers when required.
• Apply best-practice supplier management in line with Royal Mail Technology's Supplier Management Policy and Standards.
• Use strong commercial and contractual expertise to ensure suppliers meet obligations, deliver value and minimise risk.
• Collaborate with Technology, Business and Procurement teams to build effective supplier relationships and maintain fit-for-purpose contracts.
• Act as the subject matter authority for your suppliers, taking full accountability for performance and governance.
• Serve as an escalation point for supplier issues and lead dispute resolution activities.
• Drive proactive contract planning, renewals and extensions to secure best-value outcomes.
• Conduct contract and commercial reviews, manage change controls, and maintain accurate contract documentation.
• Oversee asset and licence management activities.
• Provide SME input into tenders, negotiations and supplier evaluations.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account - You will have access to your personal benefits account on our 'My Bundle+' platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail . We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: . 30th March Please note, this advert may close early if the appropriate number of applications has been reached.

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