Supplier Performance & Contract Manager

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Job reference number 328920

Supplier Performance & Contract Manager

Competitive Salary, bonus potential, 25 days annual leave and pension

Full time

Permanent

Royal Mail Farringdon

Hybrid Working London Farringdon x3 days a week.

Supplier Performance & Contract Manager - Technology

Responsible for the end-to-end management and oversight for a supplier or group of suppliers, primarily small to medium in scale and complexity. This includes, but is not limited to the overall relationship and financial performance, effective contract and commercial management whilst ensuring the relationship approach and strategy is agreed and implemented. Responsible for working collaboratively with key stakeholders, identifying, driving value and continuous improvement for the Business and Technology

What you'll be doing:

• Relationship and contract management primarily of Operational and Supporting classified suppliers, with a requirement to manage Strategic and Critical suppliers if needed by the Business
• Apply best practice and supplier management in accordance with the Royal Mail Technology Supplier Management Policy and Standards
• Apply appropriate contractual and commercial management skills, tools and techniques in order to ensure the effectiveness of supplier contracts to meet and exceed contractual obligations, deliver value and minimize risk.
• Work closely with Technology, Business and Procurement colleagues to build and govern supplier relationships and fit-for-purpose contracts
• Take personal responsibility and accountability for suppliers within scope, acting as a subject matter authority and role model
• Escalation point for Supplier related issues and own dispute resolution
• Pro-active and effective contract demand and renewal planning that deliver's best value contract extensions and / or renewals
• Perform contract, commercial review and contract administration e.g. Change Control Notices, Change Requests, Work Packages whilst maintaining all subsequently amended operational IT contracts under management
• Oversee asset (including license) management activity
• Deliver additional supplier relationship responsibilities determined by the needs of the team or individual development requirements
• Where required provide SME input to tender activity, supplier negotiation(s) and evaluations involving key stakeholders within Technology, Service Delivery, Procurement and Legal
• Support financial and budget planning, monitoring and forecasting working closely with Technology's Supplier Finance Manager
• Develop and work within a team dedicated to providing a centre of excellence in contract, commercial and relationship management
• Provide key commercial support for IT programmes including ad-hoc commercial support and expertise across Royal Mail
• Work with the Head of Supplier and Contract Management and the Supplier Relationship Managers in the evaluation of Supplier responses and proposals including production of key briefing notes and responding to wider stakeholder requirements

What you'll bring:

Supplier, Contract and Commercial Management experience, Full life-cycle contract and commercial management in a complex environment, including e2e supplier governance and development, Commercial and stakeholder management skills, and a consistent track record of building strong internal business and supplier relationships, negotiation skills, being able to demonstrate experience of supporting, leading and managing negotiations for agreements, including dispute management, ability to analyse, understand and enforce contractual obligations, whilst balancing out the need to maintain and grow a strong interdependent relationship with suppliers

Join us and play a pivotal role in shaping supplier excellence at Royal Mail.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 4th September 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

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