Supplier Relationship and Planning Manager
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Description
Job Title: Supplier Relationship and Planning Manager
Location: Norfolk
Reporting To: General Manager - Supply
Who we are
At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
• Ethical Jewellery Business of the Year 2021, Retail Jeweller
• Queen's Award for Enterprise: Sustainable Development 2022
• Responsible Luxury Business of the Year 2022, Positive Luxury
• Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK
We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The Supplier Relationship and Planning Manager role is an exciting opportunity to join our fast paced, energetic team, to help us continue with our ambitious development and growth plans. This is a multi faceted role, managing our suppliers across all product categories (Jewellery, Leathergoods, Homeware, Assay)
We are looking for someone with excellent interpersonal, organisational, and commercial skills, to manage and support our supply partners to ensure our beautiful product is produced, delivered on time, and in line with our stringent quality and sustainability standards to exceed our customers' expectations.
What you'll do
Supplier Relationship Management
• Develop & maintain professional, respectful and collaborative relationships with our external supply partners (Jewellery, Leathergoods, Homeware)
• Drive day to day supplier management, problem solving, supporting, setting & driving action plans
• Regular communication / interaction with the wider New Product Development (NPD) team any relevant supplier updates/information
• Manage weekly supplier meetings, driving the agenda in line with agreed priorities with time bound actions
• Own our Assay Offices Services relationships
• Manage preparation, data collection, analysis & output of Supplier Annual Business Performance Reviews
Sourcing
• Manage any resourcing projects, researching and scaling for business growth
• Own the robust onboarding process for any new sources
• Manage any Special Projects against a given brief eg product components, new product categories
• Develop and maintain close and consistent integration with our Merchandising team and Supplier to
- Communicate any supplier information which impacts or gives risk to on time delivery
- Understanding the root cause issues & work to resolve any blockers
- Support with the expedition of priority of current or proposed orders.
• Work closely with our Merchandising team to understand our forecasting and monthly buy plan and forecast process. Drilling down on this data on a monthly basis, to validate the information, reporting back with observations and proposals. Using this data to flag any impact pertaining to supplier capacities
• Manage planning and tracking of raw materials eg leather / component stocks
Costs
• Actively identify / propose any opportunities for product cost savings
• Work with suppliers and internal stakeholders to review Refurbishment / Repair costs
• Support with cost analysis projects
Supplier Administration
• Manage Supplier Portal training and ongoing technical support
• Own New Supplier set up within company database
• Manage and resolve any supplier related and escalated shipping issues
• Own all Supplier related sustainable product packaging, managing regular updates, and supplier conformance
What you'll bring
• Excellent communication and interpersonal skills
• Ability to develop and maintain strong, collaborative relationships
• A problem solver, with common sense, who is calm under pressure
• An analytical mindset with good Excel skills, and sound commercial judgement
• A Self starter, ability to work autonomously and self-directed
• Adept at managing multiple priorities in parallel with pace
• You're resilient and relentless with a focus on achieving your goals
• A meticulous attention to detail
• Strong project management skills with excellent critical path tracking from concept to project delivery
To be successful at Monica Vinader...
• You are a doer
• You're a team player
• You're humble
• You are honest, straightforward and transparent
• You are a good teacher/mentor (approachable and accessible)
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• If you don't know something, you say so. Then go figure it out quickly
• You love working in a creative environment
• You have a sense of humour
• You are an insatiable learner
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Minimum 4 days per week travel to our Norfolk Office & Periodic travel to our London Operations site, plus quarterly travel overseas
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH
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At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.Further information is available at www.monicavinader.com