Supermarkets & Vending Manager

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Supermarkets & Vending Manager

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Vincent Harley

Description

The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.

KPIs

• Guest NPS & retail shopping experience feedback
• eNPS & team engagement
• P&L delivery vs. budget
• Payroll & labour productivity
• RPRPRT - Right People, Right Place, Right Time
• Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management)
• Team retention & development progress.

General Duties & Key Accountabilities
• Deliver sales, margin and profit targets.
• Analyse weekly trading reports and implement action plans to improve performance.
• Manage stock availability, waste control and shrinkage.
• Optimise labour scheduling to balance service and cost efficiency.
• Drive promotional compliance and maximise seasonal opportunities.
• Champion excellent guest service standards across all departments.
• Monitor customer feedback and resolve escalated complaints promptly.
• Ensure store presentation, cleanliness and merchandising meet brand standards.
• Lead by example on the shop floor during peak trading times.
• Recruit, develop and retain high-performing teams.
• Conduct performance reviews, coaching sessions and succession planning.
• Build a positive, inclusive and motivated team culture.
• Manage absence, conduct and performance issues in line with company policy.
• Ensure effective communication across all levels of the store team.
• Ensure compliance with health & safety, food safety and licensing regulations.
• Maintain accurate stock control and cash handling procedures.
• Conduct regular audits and implement corrective actions where required.
• Ensure security procedures minimise theft and loss.
• Manage store budgets and control operating costs.
• Monitor payroll spend against agreed targets.
• Identify opportunities to improve efficiency and profitability.
• Proven leadership experience in retail management,
ideally within the hospitality or leisure sector
• Strong commercial acumen and financial understanding.
• Experience managing large teams in a fast-paced environment.
• Knowledge of food safety and health & safety regulations.
• Strong problem-solving and decision-making skills.