Supermarkets & Vending Assistant Manager

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Supermarkets & Vending Assistant Manager

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Skegness

Description

Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day-to-day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence.

You'll be a visible, hands-on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast-paced, guest-focused environment where no two days feel the same.

KPIs

You'll help drive and influence:
• Guest NPS
• Stock yield %, stock loss, line variances, waste & compliance
• Labour productivity and deployment accuracy
• RPRPRT - Right People, Right Place, Right Time
• Audit & compliance results
• Guest spend per head
• Retail Performance

General Duties & Key Accountabilities

Operational Management

• Support the smooth daily running of the shop.
• Open and close the premises in line with company procedures.
• Ensure compliance with company policies, health & safety, and security standards.
• Maintain high standards of visual merchandising and store presentation.
• Monitor and manage stock levels, deliveries, and stock control processes.

Team Leadership

• Supervise and motivate team members to deliver excellent service to our guests.
• Support recruitment, onboarding, and training of new staff.
• Deliver coaching and performance feedback.
• Assist in rota planning and workforce scheduling.
• Step up to manage the team in the absence of the Manager.

Customer Experience

• Deliver exceptional guest experience and resolve escalated customer queries or complaints.
• Drive a guest-first culture within the team.
• Ensure a welcoming, inclusive, and professional shop environment.

Commercial Performance

• Support delivery of sales targets and KPIs.
• Monitor daily sales performance and identify opportunities to increase revenue.
• Promote upselling, cross-selling, and promotional activity.
• Support cost control, waste management, and margin protection.

Cash & Compliance

• Oversee cash handling, banking, and reconciliation procedures.
• Ensure compliance with age-restricted sales (where applicable).
• Support audit preparation and compliance checks.

Key Knowledge/Experience & Qualification Requirements

• Previous experience in a leadership role within a retail environment is essential
• Experience of leading a team
• Strong customer/ guest experience skills
• Cash handling experience
• Experience in supporting with right people, right place, right time
• Experience in a fast paced environment .
• Confident communication skills with the ability to motivate and guide others.
• Ability to remain calm, organised and effective during pressured trading periods.