Supermarkets & Vending Assistant Manager

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Supermarkets & Vending Assistant Manager

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Skegness

Description

The Assistant Manager supports the effective day-to-day operation of the shop, ensuring excellent guest experience, strong commercial performance and high operational standards.

The Assistant Manager will lead by example and run the area in absence of the Manager.

KPIs
• Guest NPS
• Stock yield %, stock loss, line variances, waste & compliance
• Labour productivity and deployment accuracy
• RPRPRT - Right People, Right Place, Right Time
• Audit & compliance results
• Guest spend per head
• Retail Performance

General Duties & Key Accountabilities

Operational Management

• Support the smooth daily running of the shop.
• Open and close the premises in line with company procedures.
• Ensure compliance with company policies, health & safety, and security standards.
• Maintain high standards of visual merchandising and store presentation.
• Monitor and manage stock levels, deliveries, and stock control processes.

Team Leadership

• Supervise and motivate team members to deliver excellent service to our guests.
• Support recruitment, onboarding, and training of new staff.
• Deliver coaching and performance feedback.
• Assist in rota planning and workforce scheduling.
• Step up to manage the team in the absence of the Manager.

Customer Experience

• Deliver exceptional guest experience and resolve escalated customer queries or complaints.
• Drive a guest-first culture within the team.
• Ensure a welcoming, inclusive, and professional shop environment.

Commercial Performance

• Support delivery of sales targets and KPIs.
• Monitor daily sales performance and identify opportunities to increase revenue.
• Promote upselling, cross-selling, and promotional activity.
• Support cost control, waste management, and margin protection.

Cash & Compliance

• Oversee cash handling, banking, and reconciliation procedures.
• Ensure compliance with age-restricted sales (where applicable).
• Support audit preparation and compliance checks.

Key Knowledge/Experience & Qualification Requirements

• Previous experience in a leadership role within a retail environment
• Experience of leading a team
• Strong customer/ guest experience skills
• Cash handling experience
• Experience in supporting with right people, right place, right time
• Experience in a fast paced environment .
• Confident communication skills with the ability to motivate and guide others.
• Ability to remain calm, organised and effective during pressured trading periods.