Subject Access Officer
Serving our customers, communities, and planet a little better every day.
Salary: Starting Salary from £33,040 + annual bonus & benefits
Work Level - 1
Location: Newcastle - Hybrid working
Office Attendance - Our roles are hybrid; you should be able to work in our offices 2 days per week.
Shifts: Monday to Friday 09:00 -17:00, 36 hours.
Training: Office based training Monday - Friday, 9am-5pm. Dates and duration to be confirmed.
Closing Date: Monday 18th August 2025 at 5pm.
We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.
Opportunity
This is an exciting opportunity as a Subject Access Officer within the Customer Service Team. You'll be responsible for and proactively manage processing Claims Data Subject Rights Requests (DSRRs) made under UK Data Protection legislation for Motor and Home product.
You'll ensure requests are processed in a timely, accurate manner to fulfil business objectives in line with regulatory requirements. You'll work with business continuity and resilience in the Customer Satisfaction team and share responsibility and support with customer focused activity.
The Role
•Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
•Conduct complex analyses, quality tests and inspections that require a high level of independent judgment.
•Build accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
•Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
•Contribute to the preparation of various data and analytics reports.
We need you to have (min experience):
•Clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
•Competence to provide technical guidance on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.
•Ability to develop, monitor, interpret and understand policies and procedures, while making sure they match organisational strategies and objectives.
•Supply technical guidance when required on reviewing and creating relevant, lucid and effective reports.
•Working with team to achieve full compliance with applicable rules and regulations in management and/or operations.
•Interpreting and applying knowledge of laws, regulations and policies in area of expertise.
•Assisting with analysing data trends for use in reports to help guide decision making.
•Working with team to acquire, organise, protect and process data to fulfil business objectives.
And if you have this, even better
•Experience dealing with Data Subject Rights Requests (DSRRs) and regulatory matters
What's in it for you?
•Prepare for your retirement with our colleague pension scheme.
•Virtual GP Service for you and your family 365 days a year. Access to critical illness cover.
•Performance related annual bonus.
•Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
•Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we'll give you a second card to share with someone else.
•Green Car Leasing Scheme.
•Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
•A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
•Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone's welcome
We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Additional Information
We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews
Interviews are expected to be held in August/ September 2025.