Student Support Quality Manager

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About us

Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are.

We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes.

Our learners study with us from across the world, choosing when and where they study, working around their schedules.

We are a dynamic team with ambitious growth targets in a priority area of development for King's. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.

Employee support at King's includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

As part of King's trial of hybrid working, all team members can work remotely for part of the week if they wish.

Join us as we open futures and unlock potential.

About the role

The Student Support Quality Manager, working as part of the leadership team, will take a leading role in ensuring the quality of the student support service now and in the future.

This means understanding what quality means for Student Support and creating mechanisms to monitor and continuously improve the student and staff experience, bringing innovation and supporting people to adopt new approaches to student support.

The service has been in existence for under a year, and this is the first time we'll have a Quality Manager. There are projects for the postholder to lead including designing and implementing a Coaching Approach for the team to adopt. Similarly, as this is an entirely new role, the postholder will conduct reviews of service quality to identify areas for improvement, innovation and creativity, working collaboratively with the Advisors, Team Leaders and Director.

Additionally, the role will involve considerable collaboration with other teams and stakeholders to ensure, amongst other things, compliance of the service with existing King's policies, processes and frameworks. The postholder will oversee the launch of new programmes, ensuring Student Support's readiness for new programme delivery, and ensure each new student intake is successfully onboarded including working with colleagues in the Students and Education Directorate and other partners.

This is a full time post (35 Hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. You should either hold a degree/postgraduate qualification (plus management experience) in a relevant subject, or, you should have substantial vocational and relevant management experience in a relevant professional field.
2. Evidence of success in similar or related roles, supported by evidence of significant appropriate specialist knowledge
3. Authoritative knowledge of student support work practices and coaching approaches
4. Project and people management skills, in particular team development, that may have been gained/be identifiable through previous experience
5. Analytical and problem-solving skills, including using digital tools (e.g. MS Office tools) to analyse and interpret data
6. Proven communication and interpersonal skills including an ability to influence and negotiate

Desirable criteria

1. Designing and implementing a coaching approach
2. Awareness of the current and future activities of the College with regards to online education delivery

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit ' pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.