Student Support Manager

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About Us

This role forms part of the Student Support Team within Faculty Education Services in the Faculty of Life, Sciences and Medicine. The team supports students and academics across all taught programmes within the faculty.

About the role

The role holder will develop strong working relationships with teams across Faculty Education Services, University services and key academic colleagues. They are expected to have a good understanding of the student lifecycle and maintain up to date knowledge of programme and university regulations and protocols. They will need to be able to use this knowledge to provide accurate and timely guidance to colleagues and students as required, escalating where there is risk, ensuring that early intervention is both appropriate and optimal.

You will be people driven, highly organised, motivated, and capable of working independently with minimal supervision, as well as being part of a team. You will have experience of line management and/or supervision and you will be experienced at building strong working relationships and skilled at managing sensitive conversations and challenging situations. You will have experience of dealing with students who may be navigating complex difficulties, and of signposting to support services as appropriate to ensure students receive the best possible support.

This is a full time role (35 hours per week) and you will be offered a fixed term contract until 11/06/2027.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Able to manage and motivate a successful team; delivering objectives, managing performance whilst enabling development and succession planning
2. Experience of case work, with appropriate record keeping and knowing how to apply the principles of confidentiality and referral
3. Knowledge and understanding of the range of university support services, and evidence of capability to interpret and apply university and programme regulations
4. Ability to work on own initiative and as part of a team, being self-motivated and approachable, with good time management skills and able to independently resolve problems
5. Able to negotiate and influence across organisational boundaries and to form professional networks to deliver a timely positive outcome diplomatically
6. Excellent communication and presentation skills; demonstrable ability to present information clearly, accurately and concisely to diverse audiences
7. Excellent attention to detail with methodical, exacting standards of written and numerical accuracy
8. Excellent IT experience, across all Microsoft packages; with significant experience of databases (student records systems) and reporting

Desirable criteria

1. Previous HE experience; with an emphasis on supporting students
2. Experience of working in safeguarding role
3. Mental health First Aid Certification or equivalent
4. Evidence of experience of reviewing a process or policy, and contributing to enhancing procedural systems

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.