Student Experience Manager

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Description

Position at EF Language Abroad-Summer Camps

Student Experience Manager (Summer 2025)

Oxford (EF Oxford Brookes Summer School)

Full Time/Fixed Term

Are you looking to progress in your career while gaining exposure to international business? Would you like to take responsibility for hundreds of students' experiences at an international summer school while collaborating with different teams of staff? If so, develop your management skills this summer with EF Education First!

Careers at EF Open the world with us

EF's mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.

Your Role

As Student Experience Manager you will be the face of the EF school for our students: welcoming the students into the school with a smile, being approachable for their needs as well as creating a lively and exciting atmosphere for them to create memories that will last a lifetime.

You will drive customer satisfaction and ensure we always deliver great quality in everything we do from the free activities, the weekend excursions, weekly discos to the class project and the large-scale events that you will put on every week. This is a management position and we are looking for someone with great leadership qualities, a creative mind and enthusiasm for summer!

Roles run from June/July - August 2025 on a full-time, fixed term basis, with potential for permanent employment post summer.

Responsibilities

• You will ensure that quality targets are being delivered based on weekly feedback from students provided by the Student Services team whilst taking key decisions to move the programme forward and improve every week
• You will be organising and supporting the Activities & Events team so they have a sufficient programme of activities that students will enjoy and be wowed by
• You will support our Accommodation department for the arrival and departure days to ensure end-to-end high quality service for all of our students alongside putting the fun into their welcome and goodbye from our campus
• You will be managing and organising our big events and WOW moments to help drive the quality of our Activities and Events
• You will share the emergency duty of the site on a rota basis

Requirements

• Strong leadership skills with some management/team leading experience required
• Commitment to the highest level of customer service
• Sociable and fun disposition with the ability to motivate and energise others
• English fluency and excellent communication skills
• Able to work independently
• Ability to work and thrive under pressure
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment
• This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this

Why you will love working with EF

• Continuous professional development
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Extensive pre summer training
• Access to EF Hello language learning

EF Education First - Our History and Values

Career Progression at EF

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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