Student Conduct & Appeals Senior Coordinator

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About Us

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Student Conduct & Appeals handles a large number of student-related academic appeals, misconduct cases, support for study, fitness to practise referrals and complaints per year, and is also responsible for managing the 'Report & Support' platform and responding to complaints to the Office of the Independent Adjudicator for Higher Education ('OIA'), as well as managing student-related litigation. We sit within the Student Services division which includes Counselling & Mental Health, Disability Support & Inclusion and Advice Welfare and Wellbeing.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.

About The Role

This Senior Coordinator Role will be responsible for managing casework and dealing with complex administration tasks and will provide support to the team across all processes that the team deal with. This particular role will have a focus on providing support around the Support for Study and Report & Support processes.

This is an exciting opportunity for candidates looking to expand their knowledge around casework, and who wish to utilise their skills and expertise in administration tasks. This is an opportunity to grow your skills in dealing with complex processes within a university environment which support students through their studies.

This is a full time post (35 Hours per week), and you will be offered a permanent and indefinite contract. We are pleased to offer hybrid working and whilst you are welcome to come into the office every day, you are also welcome to work from home up to three days per week.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in customer services. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
2. Understanding of and commitment to data protection and confidentiality
3. Proven ability to work effectively under pressure to meet competing deadlines and able to effectively manage own time
4. Excellent IT skills, including ability to support processes through innovation and problem solving use of IT
5. Highly conscientious and reliable; positive attitude and a helpful and friendly approach
6. Ability to remain calm and work successfully under pressure
7. Experience of effectively dealing with difficult people and situations

Desirable criteria

1. Good first degree or equivalent experience
2. Experience of working in higher education or within a regulatory environment
3. Understanding of regulatory issues in relation to student misconduct, appeals and complaints, and the Higher Education sector

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.

Interviews are due to be held on the 3rd of December 2024 by Teams

We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

This post is subject to Disclosure and Barring Service and/or Occupational Health clearances.