Strutt & Parker - Tenancy Manager (Chelsea)

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The role
An exciting opportunity for an experienced Property Manager to join our lettings team in Chelsea

Responsibilities
• Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management
• Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
• Acting as central contact for landlords, tenants and S&P team members during active tenancies
• Providing excellent customer service to landlords, tenants and internal team members within S&P
• Checking all invoices and authorising for payment within 48 hours of receipt in the office
• Managing supplier statements to ensure payment is made promptly
• Performing property visits using Inventory Base software during active Tenancies
• Sending visit reports to landlords and managing issues resulting from the visit
• Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
• Negotiating tenancy renewals and producing memorandum of agreements for signature if required
• Accepting and confirming correct notices have been served by both Landlord and Tenant
• Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively
• Preparing communications and administering for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy
• Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
• Arranging inventory checkouts and communicate to both Landlord and Tenant.
• Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
• Raising and submiting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
• Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
• Organising and following up any insurance claim on behalf of the Landlord where necessary
• Dealing with tenant and client queries regarding property matters
• Consulting and update Team Manager and Lettings Office Head where necessary
• When required, welcoming visitors and dealing with as appropriate
• Attending Lettings and team meetings
• Notifying Team Manager of any potential property issues
• Supporting and assist the team on the daily running of another portfolio in the absence of other team members
• Maintaining paperless filing system ensuring accurate and up to date.
• Keeping databases up to date including CRM and Reapit
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Actively assist wherever possible with training of less experienced team members, helping to ensure everyone is implementing correct processes
• Undertake a proactive mind-set with regards to all tasks to ensure all Clients, not only within your own portfolio, are receiving an outstanding service level
• Seek out to assist the team & manager(s) when you are not busy
• Undertaking audits & projects for the team, not necessarily relating directly to your portfolio
• Consider and put forward new ideas to streamline processes for the department
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected

Person specification
Qualifications:

• Educated to GCSE level or equivalent as a minimum

Skills & Experience
• Experience within a similar role
• A smart appearance and professional approach is essential
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Team Player
• Must possess a composed manner in order to be able to work under pressure and problem solving
• Organised and systematic ability to prioritise workloads
• Ability to meet deadlines
• An understanding of confidentiality issues and the use of discretion
• Accuracy and attention to detail
• Specified processes and routines, work to a fast paced environment
• Good working knowledge of IT systems and user knowledge of Aspasia a bonus

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial:Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Strutt and Parker is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status