Strutt & Parker - Property Operations Manager (Inverness)

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Role overview
Lead role in the portfolio administration team, responsible for the day-to-day operational management of a significant property portfolio to manage workload and processes effectively supporting land agents and building surveyors.

Job description
• Using the dedicated property management system to monitor, program and manage all routine lease event processes including rent reviews, lease renewals and extensions, lease expiries and new lettings referring as required to the in-house land agency and building surveying teams;
• Handling incoming property management enquiries, triaging repair and maintenance requirements, liaising with the land agency and building surveying teams and instructing contractors as required;
• Overseeing the property portfolio inspection schedule regime, programming and arranging inspections by the property management team;
• Overseeing property compliance checks eg gas, EICR, boiler servicing etc, arranging for approved contractors to carry out routine property compliance checks and routine maintenance works as required;
• Raise and manage all documentation required to enable project delivery and support progress through approval system;
• Coordinating debt recovery and allocation of payments received;
• Managing the monthly reporting process including producing summary documents;
• Managing and monitoring financial performance including coordinating budgeting and forecasting processes;
• Reviewing Standard Operating Processes to improve, streamline and automate as much as possible;
• Manage the team workload day to day to ensure compliance with client timeline and challenges;
• Attend all formal meetings with surveyors and Client to drive the process and business cycle reporting;
• Prepare and manage critical communications from internal teams to clients and manage stakeholder engagement.

Skill set
• Degree standard education or equivalent (Prince2);
• Outstanding problem-solving and influencing skills;
• Ability to prepare concise reports and prepare and deliver quality PowerPoint presentations to effectively lead discussions;
• Able to work with and manipulate spreadsheets /formulas;
• Analytical and quantitative skills;
• PC Literate - Microsoft Office Suite;
• Understanding of operational impact related to actions/decisions;
• Motivated to work in a fast-paced organisation;
• Demonstrates an effective communication style, with the ability to adapt.

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: 25days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial:Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Strutt and Parker is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status