Strutt & Parker - Head of Core Sales (Senior Sales Negotiator) (South Kensington)

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The role

This individual will work closely with the Head of Office in South Kensington and have a focus on our Core Market. They will have focus on the results of their office and always looking to drive profitability where possible.

Responsibilities

• Leading new initiatives to maximise performance

• Monitoring KPIs including RPS leads, viewing numbers, offer numbers, plot progression. Reporting results to Head of London Sales

• Achieve personal financial targets and budget, maximise gross profit

• Ensure delivery of timely and high quality advice and transactions to clients

• Meet with clients and assess their particular needs

• Register and manage applicants

• Conduct market appraisals

• Arrange and attend viewings around homes

• Canvass for new business opportunities

• Explain building issues and regulations to the clients

• Respond to queries via e-mail and telephone

• Liaise with solicitors

• Close deals

• Responsible (sometimes jointly) for successful delivery of all assignments in area of expertise

• High profile ambassador for Strutt and Parker / BNP Paribas Real Estate in area of expertise

• Has external recognition and is influential in the market

• Undertake business planning activities in line with the company's aims

• Bill regularly and collect fees as quickly as possible

• Accurately forecast fees for the office when required to do so

• Assist in developing initiatives to improve revenue and profitability

• Abide by BNP compliance requirements

• An understanding of confidentiality issues and the use of discretion

• Management of ongoing Core client instructions to ensure all parties are kept apprised of developments.

• To provide exceptional customer service to clients, both face to face and by telephone or email.

• Maintain a network of both internal and external contacts and make use of these in order to gain information on relevant markets and new business opportunities

• Demonstrate local knowledge of South Kensington and the surrounding area

About you:

• Excellent telephone manner and client facing skills

• Significant track record within the local residential sector with a broad cross section of clients

• Previous experience of working within PCL

• Possess excellent negotiating skills and rapport building skills

• Demonstrate a full understanding of the residential sales process

• Have a full understanding of all relevant regulation and AML and KYC procedures required in residential transactions

• Be capable of building and maintaining good relationships with team members, other colleagues, clients and agents

• Exhibit commitment to high standards and providing a quality service

• Possess a composed manner and ability to work under pressure

• Have strong time management and ability to prioritise workloads and meet deadlines. Demonstrate excellent telephone manner and communication, both written and verbal.

Possess the ability to work well as part of a team but also able to self-motivate and work independently.

• Must hold a full, valid driving licence

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work

• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.