Strategic Service Manager
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Job Description
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RA
Worker Category: Hybrid Worker
Salary: £53,724- £59,220 per annum (pro-rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 1st December 2024
Interview Date(s): Weeks commencing 2nd December 2024 and 9th December 2024
Are you an inspirational and strategic leader looking for a role where you can make a real difference to the delivery of adult social care services at one of the top performing councils in the UK?
As part of a review of leadership provision in adult social care, we are now seeking four experienced professionals with excellent communication and leadership skills to join us as Strategic Service Manager responsible for our Home First, Access and Digital, Learning Disability and Autism, and Mental Health and Safeguarding service areas.
About the Roles
As a Strategic Service Manager, you will be a key member of our Adults and Communities Leadership Team. Responsible for providing direction and clear leadership for your area of responsibility, you will support your Head of Service by translating policy into service delivery, anticipating and responding to national, regional and local drivers, and providing senior level policy advice, guidance and support.
Under the direction of the Strategic Service Manager, you will work with colleagues to promote and develop new ways of working and lead cultural change and improvement programmes. You will establish frameworks, targets and performance measures that ensure value for money, quality service delivery and drive forward continuous improvement.
Using your strong management and leadership skills, you will ensure that your teams develop and promote services that enable people to meet their own needs and risks. You will work closely with departmental colleagues and partner organisations to maximise opportunities and support for the people of Leicestershire, developing innovative, practical solutions that translate service strategy and vision into effective integrated services.
About You
To apply for these posts, you must:
- Be educated to degree level (or have equivalent management experience) or hold an appropriate professional qualification in social work or occupational therapy (social work or information technology for the Strategic Service Manager - Access and Digital role) and a management qualification or evidence of continual professional management development.
- Have substantial adult social care experience (adult social care and/or technology solution experience for the Strategic Service Manager - Access and Digital role) at a policy or operational management level, and experience of dealing with a wide range of strategy/policy issues and in a multidisciplinary and/or multi-agency setting.
- Have theoretical, practical and procedural knowledge of health and social care legislation, policy, and best practice including knowledge specific to the post's area of responsibility plus excellent knowledge of partnership agencies in statutory, voluntary, and independent sectors.
- Have strategic and business planning experience including experience of managing and implementing change and performance improvement programmes, budget management, delivering significant efficiency savings, and successfully prioritising between competing service demands.
- Have demonstrable experience in managing and implementing change and performance improvement programmes.
- Have experience of safeguarding and the protection of vulnerable people at a strategic level.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition to the above, if you are interested in applying for the Strategic Service Manager - Access and Digital role, you must also have an understanding of digital technologies and their application across a social care landscape, and for the Strategic Service Manager - Mental Health and Safeguarding role, you must have experience in the hosted specialist functions or area of professional and technical knowledge (or able to demonstrate an acceptable equivalent).
For all roles, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
Please ensure you clearly state as part of your application which role(s) you are interested in being considered for.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion about the Strategic Service Manager roles for
Home First, please contact:
Kelly Wright - Head of Service Home First
Telephone: 0116 3054818
Email: kelly.wright@leics.gov.uk
Access and Digital, please contact:
Jim Lorinson - Head of Service Access and Digital
Telephone: 01163054531
Email: jim.lorinson@leics.gov.uk
Learning Disability and Autism, please contact:
Claire McWilliams
Telephone: 01163053046
Email: claire.Mcwilliams@leics.gov.uk
Mental Health and Safeguarding, please contact:
Susan Callis
Telephone: 01163057861
Email: susan.callis@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. As part of your application, you will be required to upload a copy of your CV and a supporting statement which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
Please ensure you clearly state as part of your application which role(s) you are interested in being considered for.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.
By applying for this post, you agree to our Terms and Conditions.
About Us
About Leicestershire County Council
Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us