Strategic Payment Partners Operations Manager

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Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

As a Strategic Partners Operations Manager you'll be a vital leader in the global operations team. You will be a key team player in the management of the global payments portfolio across all markets and brands.

You will be responsible for supporting the Payments team in monitoring and maintaining the performance of our payment providers globally.

Are you ready to launch a winning career?

What you will do

• Monitor payments dashboards daily.
• Monitor GCC chat for incidents.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Raises and tracks issues and conflicts, remove barriers, assists in resolving issues where escalation is required and also escalate to appropriate contacts when needed.
• Work with Tech/Product/CS to understand the cause of issues.
• Work with payment provider to identify issues, resolutions and permanent fixes.
• Follow up for RCA's.
• Track and monitor SLA's of incidents with Payment Providers.

Qualifications

• Ability to analyse payment processing performance data.
• Addressing operational concerns and issues, monitoring payment provider performance.
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to communicate with others effectively.
• Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.