Strategic Engagement Manager - EMEA

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Overview

Working at Atlassian

Atlassians have flexibility in where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

The Atlassian Advisory Services team is a globally distributed group of dedicated solutions advisers committed to ensuring customer success. Our team members collaborate with Strategic and Enterprise clients facing complex business goals, guiding them to provide solutions for their users. We assemble trusted adviser teams to facilitate successful outcomes, helping clients maximise their Atlassian investments and achieve their ideal team collaboration solutions.

Responsibilities

We are looking for a Strategic Engagement Manager (remote or based in one of our EMEA offices) to orchestrate Atlassian service engagements with clients who have purchased Advisory Services. You will be an individual contributor, reporting to a manager within the Strategic Engagement Management division of the Advisory Services organisation.

Strategic Engagement Managers are experienced relationship managers responsible for ensuring positive client experiences and valuable outcomes. They orchestrate essential activities through their contracted services engagement that set customers up for success as they use Atlassian products to deliver outstanding value.

What you'll do

• Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and create outcomes with the Atlassian System of Work.
• Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer.
• Collaborate with Atlassian teammates for your client engagements, including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts.
• Facilitate a deeper level of engagement with Advisory Services customers.
• Spend up to 30% of your time travelling in EMEA, and in some cases internationally, for both internal and customer-facing events.

Qualifications

Your background

• Over 8 years of experience within SaaS companies.
• At least 3 years in consultancy or customer facing project management.
• Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously.
• Expertise in customer consulting, discovery, and value realisation.
• Experience identifying and interpreting themes from customer data.
• Experience collaborating on cross-team projects, engaging with Sales, Product, Support, Customer Success Management, and other teams.
• Experience assisting an organisation in adopting an Atlassian product or similar.
• Experience in Technical Project Management, including planning, scheduling, monitoring, and stakeholder reporting.
• Fluent in English, with a second language such as German or French for business communication.

Desirable, but not essential:

• Basic technical skills and familiarity with Atlassian solutions.

Perks and benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to Equal Employment Opportunities (EEO) guidelines.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.