Customer Success Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Are you a seasoned & ambitious Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.

Join LegalFly!

LegalFly is a pioneering legal AI platform offering unmatched security and productivity that is transforming the legal industry:

Exceptional product-market fit: Our advanced and intuitive legal AI solutions have rapidly gained traction in the market. LegalFly is trusted by leading European enterprises and law firms, and we have strategic partnerships with industry leaders like Slaughter & May and Allianz.

Hyper-growth: Following our successful Series A funding round of 15 million EUR in July 2024, LegalFly is experiencing rapid growth. Backed by top investors, including Mehdi Ghissassi, Director of Product at Google Deepmind, we plan to triple our team by the end of the year to accelerate product development and revenue growth.

World-class team: LegalFly was founded by four tech veterans from Tinder, bringing extensive knowledge and expertise to drive innovation.

Unmatched security: We are setting the global standard for responsible legal AI with unrivaled security measures. LegalFly ensures that sensitive client data never leaves the company's premises through on-premise anonymization.

Global expansion: Our recent funding will support our expansion across the globe. We are extending our platform to key jurisdictions in Europe and the world.

Join us at LegalFly as our Customer Success Manager and be a part of our mission to revolutionize the legal industry with cutting-edge AI technology.

Key Responsibilities:

• Own the entire enterprise customer success journey, ensuring smooth transitions from sales to implementation and guiding customers through deployment with training and support.
• Lead QBR meetings, provide online support, and manage NPS to enhance customer satisfaction and drive renewals and expanded use of Legalfly.
• Serve as the main liaison between clients and Legalfly's team, ensuring effective communication and collaboration with support, sales, and product teams.
• Drive product adoption and ongoing usage, delivering exceptional customer happiness and resolving any issues as the customer advocate.
• Implement and improve Customer Success processes, creating scalable programs like customer health checks, onboarding, and new feature adoption to meet customer success objectives.
• Develop and document best practices for support and product improvements to enhance the customer experience.

You might be a good fit if

• You have a successful track record in managing the entire Customer Success lifecycle from A to Z for a SaaS company
• Understand the nuances of working with top-tier enterprise clients in a B2B environment.
• English is your mother tongue.
• You have outstanding interpersonal abilities and strong written and verbal communication skills.
• You are bold and confident, able to handle curveballs with ease.
• Are process-driven and able to work meticulously.

Our offer

A position with impact: Join a fast-growing tech scale-up with an innovative culture and tremendous market opportunity.

Competitive salary package.

Top-class equipment to thrive: Including Macbook Pro, iPhone 15 Pro, Herman Miller chair, and Widescreen 34' monitor.

Investment in your well-being: top-notch health insurance and a pension plan

Hybrid work policy: office days are Mondays, Tuesdays and one additional day of your choice. Remote work is possible two days a week.

Beautiful, light-filled office in the heart of London (Fitzrovia).
Free lunch on office days.

Monthly team activities & yearly team retreat.

Have we sparked your interest? Let's get in touch & join the AI Revolution!