Strategic account director

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Hybrid role to be based in our London office

About us

Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well.

We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

We're looking for a proven senior relationship manager with a track record of success in leading complex, multi-stakeholder relationships. A strong track record in achieving sales targets whilst maintaining long-term client relationships is key to success. You will play a key role in contributing to delivering our sales targets by understanding our clients' requirements and harnessing Seccl's cross-functional resources to maximise each commercial opportunity.

On a typical day you will be...

• Acting as the primary relationship owner for a portfolio of high-value clients, building deep and trusted partnerships

• Developing and executing strategic account plans to drive growth, strengthen relationships, and uncover cross-sell opportunities

• Collaborating with internal teams to align on client needs, resolve service issues swiftly, and deliver an exceptional client experience

• Monitoring client performance and market trends to identify risks, retention opportunities, and revenue drivers

• Navigating complex, multi-stakeholder environments, balancing diverse priorities while maintaining long-term client trust

• Delivering clear, persuasive updates and proposals to exec and senior leadership teams both internally, and externally

This role's for you if...

• You're an experienced relationship manager with a proven track record of building and growing high-value, multi-stakeholder partnerships in financial services or fintech

• You can navigate complex client and internal dynamics, balancing diverse interests and resolving sensitive issues with diplomacy

• You're commercially minded, with deep knowledge of fintech or adviser operating models and a strong grasp of revenue drivers, costs, and regulatory considerations

• You know how to turn market insight into actionable opportunities and design account plans that deliver real growth

• You're data-driven, using analysis to identify retention and cross-sell opportunities that benefit clients and the business

• You're comfortable overseeing service delivery, troubleshooting issues, and collaborating across teams to achieve swift resolutions

• You're an exceptional communicator who can write compelling proposals, deliver persuasive presentations, and represent Seccl at governance or board-level meetings

This role isn't for you if...

• You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression

• You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet

• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen

• You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What's in it for you...

We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between £120,000 and £150,000 + bonus - dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Option to work abroad for up to six weeks a year

Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget

Length of service award - one month paid sabbatical at eight years
• 6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy

Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage - 30 mins competencies-based interview with the hiring manager

• Second stage - one-hour technical interview or assessment with the hiring manager and individuals from the wider Commercial team

• Final stage - 30 mins interview with the CEO

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!