Store Manager Sunderland FC
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Job Description
Role Purpose:
You will be responsible for supporting your store teams to drive sales, profit, growth, standards, and first-class customer service by inspiring and leading your teams.
Responsibilities:
Sales:
• To maximise sales through effective management of your store team
• To adjust use of floor space to maximise sales potential
• To set and agree sales budgets with your line manager and perform regular reforecasts of said budgets
Customer:
• To ensure that your store provides the highest level of customer service
• To develop skill gaps across team to ensure high mystery shopper results
• To deliver first class visual merchandising in your store and consistently do so
• To maintain the highest standards of presentation at all times
Costs:
• To regularly monitor and review all store-related costs across your store
• To minimise all areas of loss in order to maximise profitability
• To manage payroll within budgets set
• To put strict procedures in place in order to minimise stock loss for the business
Security:
• To ensure all company policies relating to cash handling are adhered to
• To conduct four full audits per year
• Responsible for all aspects of security within your store, including sub contracted security guards
• To monitor all, till activity in your store and carry out regular security checks on all members of staff in order to minimise stock loss
Operations:
• Work with key head office functions to ensure appropriate replenishment to your store takes place, particularly during peak trading periods and around match days
• Work with the warehouse teams to ensure effective delivery schedules
• Ensure smooth daily routine for operational management of people and products
Marketing:
• To work with the marketing team to ensure effective execution of product launches, events, POS and all other associated marketing activity.
People Management:
• To develop and manage all staff within the store
• To carry out performance management tasks in an effective and clear way
• To deliver all aspects of the people management calendar in a clear and professional way
• To carry out disciplinary, grievance and capability processes in an effective way
Knowledge & Experience:
• Successful track record of "hands on" retail management in a shop floor environment
• Ability to build strong relationships both internally, and also with external partners
• Proven track record of people management
• Experience of effective allocation of resource
• The ability to manage with autonomy
• Evidence of great merchandising skills
• Interests in Football is desirable
We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).