Store Manager - Selfridges London

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Job Description

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections.

Thoughtful

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)

• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development

• Lead by example and actively coach the team on the sales floor, supporting professional growth and development

• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience

• Ensure compliance with Tiffany & LVMH procedures; facilitate seamless collaboration between client-facing and operational teams

• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity

• Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships

• Collaborate with headquarters and regional teams to share feedback about store needs

• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

• Empower team to reach their potential, exercise resilience and celebrate innovation

• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

• Motivate and guide team to exceed goals and strategically assume new, challenging assignments

• Drive team adoption of new tools, systems, and ways of working

Your Profile

• Minimum of 7-10 years of sales management experience

• Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results

• Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents for both client facing and operation teams

• Passion for luxury retail environments; jewelry / watch expertise is a plus

• Established high-end network; ability to cultivate connections and expand client-base

• Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs

• Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability

• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays

• Preferred: A college/university degree