Store Manager - Royal Selangor Pewter (UK)
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STORE MANAGER - Royal Selangor UK (Battersea Power Station)
REPORTING TO : Managing Director RS Pewter UK, and his line managers. Also, BPS central managers of retail as we need consistency in communication with all and sharing trading updates and to continue our very strong relationship.
THE POSITION:
As Store Management you will be an ambassador for Royal Selangor. You will report directly to the UK Managing Director, and also his line managers where and when needed.
The store manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations and commercially minded trading.
The role is focused on coaching and inspiring the team to deliver the purpose of the brand in all areas.
The Manager inspires their sales team and develops a sales strategy for proactively managing the performance of their store.
The Manager is accountable for the store and must lead and motivate the selling teams, ensure customer satisfaction, maximize profitability and productivity and comply with all company policy and procedure. They are accountable for the quality of training and development of their sales teams and for delivering world class KPI results.
SKILLS AND EXPERIENCE NEEDED :
• Excellent Communication Skills - both verbal and written. Customer service is a vital part of this job.
• Experience in High-End retail and or Homeware and Gifting.
• The ability to create and drive sales/footfall during quieter periods.
• Experience in building client bases and client books.
• Computer skills.
• Natural planning skills.
• A real attention to detail.
• A natural problem solver, who thinks logically and is not afraid of a challenge.
• Someone who enjoys taking ownership of a project and seeing it develop.
• A practical multi-tasker, who can focus on the detail whilst never losing sight of the bigger picture.
• A self-starter who enjoys being part of a team but is also happy to work by themselves.
• Enthusiastic and enjoy your work
WHAT WE OFFER AT ROYAL SELANGOR UK and International
• Join a diverse working environment of people who we learn from every day, including a multicultural and highly supportive business. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Royal Selangor.
• The chance to train and develop your skills in a fun and fast working environment with strong support from your line managers .
• Competitive benefits package - 33 days holiday for full time employees prorated at same rate for part timers, great discount on our products, company pension and quarterly social events with the company.
• It's never just a job at Royal Selangor It's a way of life. We live and breathe our brand values. Our team define who we are and how we get the job done.
About Royal Selangor
In 1885, a young pewter smith named Yong Koon arrived in Malaya from the Chinese port of Shantou, armed with little more than a set of tools and a determination to succeed. Today, Yong Koon's humble enterprise is Royal Selangor, the world's foremost name in quality pewter. Pushing the Boundaries Our designers and artisans continuously expand the limits of pewter design while staying true to our heritage of craftsmanship. Joining us on this journey are like-minded design collaborators such as the award-winning Erik Magnussen and Freeman Lau as well as cultural organizations such as the British Museum.
Symbols of Sporting Achievements
Bespoke trophies from Royal Selangor commemorate victorious moments at sporting events such as the Formula 1 in Malaysia, Singapore and China, Shanghai ATP 1000 Masters and the Sime Darby LPGA Malaysia Golf Tournament.
Global Presence
Headquartered in Kuala Lumpur, Malaysia, Royal Selangor has standalone stores in top retail capitals around the world, including London, Hong Kong and Singapore. Royal Selangor products are also carried by top department stores such as Wako in Japan, Harrods in London, and Hudson Bay in Toronto.
Diverse Expertise
Royal Selangor's repertoire of skills in the decorative arts is represented through our sister companies. Famed for fine silverware, Comyns is also renowned for its interpretive works, particularly those of Paul de Lamerie - one of the leading silversmiths of 18th century England. Selberan specializes in creating 18k gold and diamond jewellery that follows the European approach to craftsmanship. Our business is built on relationships, in particular in BPS, with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing and privileged Royal Selangor community