Store Manager & Deputy Store Manager - Perth Area

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Job Description

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Purpose

• Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
• Drive improved KPI performance and deliver operational efficiency
• Setting the strategic direction for the store aligned to the retail priorities
• Ensuring the teams within the store are clear on their part to play and holding all line managers to account
• Take full accountability for all line management and associated people activity of managers within the store
• Support the store to trade safely and legally, protecting customers,colleaguesand the M&S brand
• Accountable for the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
• Deliver and embed the business transformation plan and change initiatives through the store team
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
• Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels
• Building a diverse and talented team which supports the growth of the wider Region and business
• Represents the store voice and takes ownership for action to deliver improvement across the store
• Uses data and insight to enhance the customer experience, to improve the operation, and drive results
• Support the delivery of Plan A
• Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
• Ensuring all line management and people activities are delivered in accordance with company process and policy
• Ensure an active working partnership with Store and Regional BIG, provide feedback and support the development of the store BIG team
• Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store
• Maintain a safe and legal store environment
• Accountable leader for all elements of VM delivery across all launches,eventsand campaigns

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Holds themselves and their teams accountable for delivering objectives and business targets
• Proactively seeks input from customers and colleagues to uncover new business opportunities
• Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
• Uses customer feedback and market trends to guideteamswork
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills/ Experience

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI's across the store
• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
• Current working knowledge of all VM principles
• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
• Strong knowledge of the legal requirements and accountabilities across the store
• Knowledge of our people policies and of driving and managing performance within a team
• The ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Great communicator and active listener who will inspire, share theirknowledgeand best practices with others
• Proven ability to plan and review across weekly,monthlyand quarterly timeframes
• Proven ability to consistently deliver under pressure demonstrating high levels of resilience
• Ability to build and maintain relationships with key stakeholders across all levels of the business
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Wider Store Managers
• Regional Leadership
• Store and Regional BIG
• Support Centre

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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