Store Manager (Manchester Airport)

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Store Manager (Manchester Airport)

Department: Concessions

Employment Type: Full Time

Location: Manchester Airport

Reporting To: Area Manager

Description

As a Store Manager, you will be responsible for overseeing the efficient operation and management of the site located within the airport. This role requires a dynamic individual with strong leadership, organisational, and customer service skills. The Store Manager will manage the staff, implement sales and marketing strategies, ensure a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at Pasta Evangelists:

• Supervise daily store operations, including opening and closing procedures, cash handling, and inventory management.
• Ensure compliance with health and safety regulations and maintain a clean and sanitary environment.
• Monitor food preparation, presentation, and quality to meet customer expectations.
• Recruit, train, and manage staff.
• Schedule employees, manage rotas, and ensure adequate staffing levels to meet operational demands.
• Conduct performance evaluations and provide constructive feedback for professional development.
• Foster a customer-centric environment, ensuring excellent service and addressing customer concerns promptly.
• Implement strategies and train the staff to enhance the overall experience for airport travellers.
• Monitor customer feedback and implement improvements based on suggestions.
• Develop and manage budgets, controlling costs without compromising quality.
• Monitor inventory levels and coordinate with the factory and suppliers to ensure adequate stock.
• Prepare and analyse financial reports, including sales reports, inventory reports, and profit margins.
• Ensure compliance with airport regulations, local laws, and company policies.
• Maintain up-to-date knowledge of food safety standards and industry trends.
• Handle necessary permits, licences, and inspections.
• Collaborate with the marketing team to develop and implement promotional activities.
• Create and execute marketing strategies to attract airport travellers and increase store visibility.
• Liaise with airport authorities, vendors, and stakeholders to ensure smooth operations.
• Maintain a good planning in regards to airside passes.
• Comply at all times with the airside responsibility as pass holder and monitor other team members and passengers for any issues/ discrepancies.

Who you are:

• Proven experience in store management, preferably in a fast-paced airport setting.
• Able to undertake a criminal record check.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent organisational and multitasking abilities.
• Knowledge of health and safety regulations and food industry standards.
• Familiarity with point-of-sale systems and basic accounting principles.
• Flexibility to work in a dynamic and fast-paced airport environment.
• Flexibility in hours, airport shifts can start at 3am.
• Exceptional problem-solving skills and adaptability.
• ... A pasta lover!

What we can offer:

• Competitive salary to attract best talent
• Join a dynamic, fast-moving & diverse team
• Duty free discounts excluding alcohol and cigarettes
• Regular team socials and pasta tastings
• Free Pasta Evangelists products
• Free Italian lessons
• Referral bonus Scheme
• Discounted gym membership
• Cycle to work scheme
• 33 days of paid annual leave (bank holidays inclusive)