IT Manager - User Management

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About the role

The IS Manager for Workplace is a senior role in the IS team of Booker, and develops a team responsible for delivering effective, secure and efficient user account, system and data access management throughout the Booker estate and for all Booker colleagues, across all departments to help improve customer satisfaction and cash profit. The role is accountable for owning the internal & external teams that administrate user accounts, system access and data access. The role's scope includes oversight of Office 365 adoption, privileged access management, software licensing and security aspects.

Main Responsibilities

• Continually improve and align with organisational change procedures and system security.
• Follow all company policies, e.g. financial planning and control, health and safety.
• Ensure disaster recovery is regularly validated and other risks are regularly reviewed and handled.
• Ensure system availability, costs and approved project status are reported accurately each period.
• Work pro-actively to achieve clean internal, external and supplier audits.
• Work with the procurement and legal teams to source suppliers of IS infrastructure, software, and development/ support services.
• Lead supplier contracts and licensing agreements to ensure we remain aligned with contractual terms and conditions.
• Develop your team, their performance and progression, and support team development.
• Champion diversity and inclusion to ensure everyone feels welcome at Booker.
• Empower your team with clear expectations and provide recognition.
• Work to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues.
• Work with partners to lead service perception and the understanding of IS services.
• Work proactively with team members to improve processes and maximise system asset utilization.
• Deliver an effective application architecture and development roadmap to support the company's growth plans.
• Remain knowledgeable about technology trends and innovations.
• Work promptly, jointly & proactively on projects to improve cash profit & customer satisfaction.
• Ensure projects are delivered in full to agreed budgets and timescales, and then reviewed.
• Fully demonstrate our supplier's capacity and capability to undertake project and service activity.
• Handle applications, technical and service architecture efficiently.
• Provide fit-for-purpose systems at the minimum cost.
• Handle suppliers to maximise value for money on products and services.
• Handle major software and infrastructure upgrades.
• Find ways to achieve or beat budgeted costs and try to improve costs year-on-year.
• Deliver new tools and techniques to improve quality and efficiency.
• Deliver innovation through transformation and continual service improvement.

You will need

• Excellence in building positive relationships with business team members.
• Solid technical background in device & software management, project management and support provision.
• Deliver continuous improvements.
• Strong business process design skills and the ability to translate into technical solutions.
• Aim to succeed and deliver projects and ongoing service management.
• Excellent team leadership skills.
• Good written and verbal communication skills, being able to communicate optimally and efficiently taking into account the nature of the audience.

Experience relevant for this job:

• Good understanding of user and system access management techniques, privileged access management systems and their standard methodology, ideally with experience of some if not all of the following; Microsoft Active Directory, Office 365, Beyond Trust and OneLogin.
• Knowledge of the wholesale industry and its business processes.
• Strong people management, with shown ability to efficiently lead team capability and performance.
• Excellent technical project management skills and successful delivery of change programs.
• Building credible and long lasting relationships with business team members.
• Consistent delivery of results.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package