Store Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The Club is one of the leading professional football clubs in Scotland. Based at Easter Road Stadium in Scotland's Capital City, Edinburgh the Club is a stones throw away from the hustle and bustle of the City Centre. Over the course of its history Hibernian Football Club has won all of the major domestic titles, most recently winning the Scottish Cup in 2016. Hibernian was the first British team to play in European competition in the 1956; reaching the semi-finals.

Hibernian Football Club has created a football structure and strategy at the forefront of the British game, with a philosophy and ethos that is performance-driven and encourages all players and staff to maximise their abilities and potential.

The Store Manager will be responsible for the day-to-day management of the Club's retail store operations, ensuring a high standard of customer service, strong sales performance, and effective team leadership.

Operating within the unique environment of a Premiership Football Club, the role requires a balance of commercial awareness, fan engagement, and operational efficiency.

Key Responsibilities

Store Performance & Sales

• Drive store sales to achieve and exceed targets, contributing to overall retail revenue.
• Monitor daily, weekly, and matchday sales performance, taking action to maximise opportunities.
• Support the delivery of retail KPIs, including revenue, conversion, and average transaction value.
• Identify opportunities to increase in-store sales through promotions, upselling, and product placement.

Retail Operations

• Oversee the day-to-day running of the Club store, including matchdays and peak trading periods.
• Ensure high standards of visual merchandising in line with Club guidelines.
• Manage stock levels, replenishment, and stockroom organisation to maintain product availability.
• Support inventory control, including conducting stock counts and implementing loss-prevention measures.

Customer Experience & Fan Engagement

• Deliver an outstanding customer experience that reflects the Club's brand and values.
• Engage with supporters to enhance the matchday and in-store experience.
• Handle customer queries and complaints professionally and efficiently.
• Ensure the store environment is welcoming, safe, and well-presented at all times.

Team Leadership

• Lead, motivate, and supervise a team of retail assistants, including part-time and matchday staff.
• Support recruitment, training, and development of store team members.
• Set clear expectations and provide ongoing feedback to drive performance.
• Ensure staff rotas are effectively managed to meet business needs.

Merchandising & Product Support

• Implement product launches, in-store promotions, and seasonal campaigns.
• Work with the wider retail team to ensure timely delivery and display of new merchandise.
• Provide feedback on product performance and customer trends to support buying decisions.

Compliance & Standards

• Ensure compliance with health & safety policies and retail procedures.
• Follow cash handling, security, and operational processes.
• Support adherence to Club policies and relevant retail legislation.

Experience

Essential

• Previous experience in a retail supervisory or store management role.
• Proven ability to drive sales and deliver against targets.
• Strong leadership and team management skills.
• Experience in stock control and visual merchandising.
• Excellent customer service and communication skills.
• Ability to work flexibly, including weekends and matchdays.

Desirable

• Experience in sports retail, fan-focused environments, or event-based retail.
• Understanding of football supporter culture and matchday operations.
• Familiarity with EPOS systems and retail reporting tools.
• Experience working in a fast-paced, high-footfall retail environment.

Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Hibernian FC is also committed to the safeguarding of vulnerable groups.