Store Experience Manager (FTC), Covent Garden

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Company Description

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET's mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

Job Description

As the Store Experience Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the store sales performance
• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service
• Leading recruitment and ensuring induction and training of new starters is carried out well
• Identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Creating a great place to work

Qualifications

For the role of Store Experience Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• Good understanding of KPIs/selling reports, budgeting turnover and workforce hours
• Knowledge of Health & Safety standards
• Understanding of store operation routines (delivery, stock, inventory, etc.)
• Fluent in English language
• Good knowledge of best practice in employee relations

Motivation

• You enjoy growing and leading a team, and building a people-first working environment
• You are results-focused & enjoy multitasking
• You like to grow and develop yourself and others

Behaviour

• You build a well-functioning team & embrace different points of view
• You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind
• You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances
• Support others to grow by giving constructive feedback and encouraging their learning and development
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You come up with new ideas & understand the need to be sustainable
• You prioritise efficiently and make careful, resourceful choices
• You communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectives
• You express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements

• Proven record in maximising selling
• You are successful in recruiting; managing talent and developing team members
• You have previous experience in managing employee performance
• Experience in collaborating with and leading a team of managers

Additional Information

This is a full-time position fixed term contract for 1 year offering 39 hours a week Apply by sending in your CV in Englishas soon as possible Due to data policies, we only accept applications through career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.