STEP Team Manager

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World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK. We now have an exciting opportunity for Team Managers to join the STEP team, to oversee a team of 15 to 20 Remote Employment Advisors who provide employment support to refugee clients across the UK.

This post is a full time fixed term contract to March 2025.

You will be responsible for:

• Providing effective leadership, guidance and support to a team of remote Employment Advisors
• Monitoring and management of workflow for STEP Employment Advisors
• Providing coaching and mentoring to enhance the performance and professional growth of team members
• Quality assurance of STEP programme delivery
• Management of the referral process for STEP participants
• Monitoring and reporting (programme outcomes and budget)

About you

You should have:

• Proven experience in a supervisory or team leadership role, preferably within a refugee support or employment-related context.
• Strong understanding of the refugee context in the UK and the challenges faces in accessing jobs, education and training.
• Demonstrable ability to motivate, develop and manage a team, promoting a positive and inclusive work environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and stakeholders.
• Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks effectively.

Benefits
We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays.
• Pension scheme - we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance - up to 3 times salary to nominated beneficiaries.
• Health Cash Plan - cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme - free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.

As this role has contact with vulnerable groups, it is subject to a satisfactory Disclosure and Barring Service (DBS) check and references.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don't need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

Please upload your CV and a covering letter which outlines why this role appeals to you and the skills you have that will help you excel in this role.

Interviews will be held remotely on Tuesday 8th October.

STEP - Team Manager Job Description Person Spec.docx