Station General Manager

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Overview

The Station General Manager is a key senior operational management position within Swissport Western Europe reporting to the Regional Operations Director and will be responsible for Swissport Operations at station level.

In this role you will be responsible for the day to day operational excellence of the station, and will be benchmarked against the Swissport Senior Leadership Competencies of Driving Transformation, Applying Commercial Acumen, Owning Business Opportunities, Coaching and Developing Others, Establishing Direction and Executing and getting Sustainable Results.

You will hold full financial and operational responsibility for your station and ensure safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse (multi-site if applicable) workforce.

Responsibilities

The following responsibilities are associated with this job role:

Safety Leadership

• Drive a positive safety culture by implementing and monitoring safety and security measures for people, equipment, facilities, and aircraft operations.
• Ensure consistent application of people management practices and achieve high health, safety, and security standards.

P&L and Operational Performance

• Take full ownership of the station's P&L, meeting financial targets and identifying opportunities for improvement.
• Manage budgets and propose investments in infrastructure, technology, and resources to optimize performance.

Leadership and Stakeholder Engagement

• Lead and develop a high-performing team to meet business objectives and comply with regulations.
• Build strong relationships with stakeholders, including airline and airport management, customs, and control authorities.
• Promote employee engagement and recognition to foster a collaborative culture.

Service Excellence and Efficiency

• Monitor and enhance quality standards, ensuring resource alignment for consistent service delivery.
• Implement corporate KPIs and drive continuous improvement in safety and operational workflows.

Business Growth and Strategy

• Develop and maintain key customer relationships to secure new business and retain existing accounts.
• Collaborate with the Regional Operations Director to align with strategic objectives and support growth initiatives.

Relationship Builder

• Foster trust and collaboration across teams, stakeholders, and central support functions.
• Drive a customer-focused culture, aligning services with evolving client needs to deliver exceptional value.

Qualifications

• Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
• A minimum of 3 years' experience with significant P&L accountability and leadership of large teams.
• Fluent spoken and written English.