Staff Experience Manager

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Job summary

Staff Experience Manager

Division: Human Resources & Organisational Development

Care Group: Corporate

Band: 6

Salary: £35,392 - £42,618 per annum

Interview Date: Monday 19th June 2023

We are recruiting for a Staff Experience Managerwho shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

The purpose of this role is to lead the design, delivery, communication and evaluation of the Trust's culture and engagement programme and to manage Staff Experience to create and maintain a positive culture in line with the Trust's People strategy.

The post holder will support the Head of Wellbeing and Staff Experience to ensure that staff feel supported, valued and recognised with high levels of engagement and participation in our initiatives.

Main duties of the job

The post holder will act as a Champion for Culture and Engagement, develop and manage the Trust Culture Programme, researching and developing methods to support continuous improvement in Trust Culture and Engagement.

Working with internal and external stakeholders, promote Culture and Engagement, design, deliver and evaluate culture training and development.

Working with stakeholders ensuring the Staff Compact Framework is embedded and aligned with Trust Values and Behaviours.

Develop and coordinate the annual Staff Survey and monthly People Pulse surveys.

Manage and facilitate the Corporate Welcome Induction event for new colleagues, working with stakeholders to ensure an excellent on-boarding experience is delivered.

Manage and plan appropriate staff Reward and Recognition events including Long Term Service Awards and Annual Staff Awards ensuring expectations from stakeholders are delivered.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.

Our Trust is a great choice for people who want to develop their career in an ambitious environment.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.

We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.

All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.

Job description

Job responsibilities

Communications

Work in partnership with Trust Communications to ensure a joined-up brand and identity on all communications on culture, staff engagement and staff experience.

Work in partnership with the HR Workforce team to manage the annual staff survey.

Day-to-day responsibility for maintaining the Trust culture and staff experience intranet pages and ensuring up to date and relevant content

Manage induction bookings for new colleagues ensuring all mandatory training is appropriately scheduled.

Work in partnership with clinical training teams to understand and develop appropriate induction schedules for new colleagues.

Data Analysis, Evaluation And Policy Development

Project manage the annual Staff Survey and monthly People Pulse surveys. Analyse the data gathered and report on and present results as required.

Administer, analyse and report on the Onboarding Staff Experience survey and other staff experience surveys as required.

Manage the development, monitoring, review and evaluation of Trust Culture and Staff Experience initiatives assimilating data from various sources including ESR, workforce and internal survey data.

Evaluate the effectiveness of the On-Boarding process with a view to enhance new-starter staff experience.

Job description
Job responsibilities

Communications

Work in partnership with Trust Communications to ensure a joined-up brand and identity on all communications on culture, staff engagement and staff experience.

Work in partnership with the HR Workforce team to manage the annual staff survey.

Day-to-day responsibility for maintaining the Trust culture and staff experience intranet pages and ensuring up to date and relevant content

Manage induction bookings for new colleagues ensuring all mandatory training is appropriately scheduled.

Work in partnership with clinical training teams to understand and develop appropriate induction schedules for new colleagues.

Data Analysis, Evaluation And Policy Development

Project manage the annual Staff Survey and monthly People Pulse surveys. Analyse the data gathered and report on and present results as required.

Administer, analyse and report on the Onboarding Staff Experience survey and other staff experience surveys as required.

Manage the development, monitoring, review and evaluation of Trust Culture and Staff Experience initiatives assimilating data from various sources including ESR, workforce and internal survey data.

Evaluate the effectiveness of the On-Boarding process with a view to enhance new-starter staff experience.

Person Specification

Qualifications

Essential

• Degree in a relevant topic or equivalent relevant experience.
• Membership of the CIPD or similar professional body desirable

Knowledge

Essential

• Thorough & demonstrable understanding of how culture affects patient care and staff experience
• Demonstrable expertise in presentation skills being able to facilitate large groups both face to face and virtual platforms e.g Microsoft Teams.
• Appreciation of group dynamics and the impact on learning interventions

Experience

Essential

• Previous experience of working in the NHS.
• Experience of problem solving and developing creative solutions in order to bring about change.
• Committed to developing staff to ensure that we have the right people with the right skills to deliver high quality patient care

Skills

Essential

• Ability to work calmly under pressure and have a high level of resilience
• Able to cope with a fast moving and challenging role and manage conflicting priorities
• Ability to relate to staff and therefore understand how culture and behaviours affect colleaugues

Person Specification
Qualifications

Essential

• Degree in a relevant topic or equivalent relevant experience.
• Membership of the CIPD or similar professional body desirable

Knowledge

Essential

• Thorough & demonstrable understanding of how culture affects patient care and staff experience
• Demonstrable expertise in presentation skills being able to facilitate large groups both face to face and virtual platforms e.g Microsoft Teams.
• Appreciation of group dynamics and the impact on learning interventions

Experience

Essential

• Previous experience of working in the NHS.
• Experience of problem solving and developing creative solutions in order to bring about change.
• Committed to developing staff to ensure that we have the right people with the right skills to deliver high quality patient care

Skills

Essential

• Ability to work calmly under pressure and have a high level of resilience
• Able to cope with a fast moving and challenging role and manage conflicting priorities
• Ability to relate to staff and therefore understand how culture and behaviours affect colleaugues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Medway NHS Foundation Trust
Address

Medway Maritime Hospital

Windmill Road

Gillingham

ME7 5NY

Employer's website