Stadium Access Manager

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About the role

Here at Liverpool Football Club, we are recruiting for a Stadium Access Manager to lead in the management of stadium access. Including car parks, accreditation and match day Fan Support team.

Who are we looking for?

• Full knowledge on the ticketing, access and accreditation systems.
• Knowledge of the ticketing strategy and procedures.
• Working knowledge of turnstile and access readers machines.
• Knowledge of all access and egress routes at the stadium.
• Knowledge of PDA programming and preparation for stadium and car park access.
• An understanding of basic project management.
• Flexible approach and attitude with a willingness to learn and adapt to new systems.
• Ability to work under pressure and within timescales.
• Demonstrate working with colleague and key stakeholders to resolve problems.
• NVQ Level 2 in Spectator Safety if desirable but not essential.

What will you be doing?

• Testing of 134 turnstiles for every match and every major event ensuring all are safe to use and ready to receive fans.
• Ensure that the Maintenance and programming of the Access Control System is being carried out, ensuring accurate records are kept of all maintenance and remedial works.
• Uploading data from the ticketing system and external third party (events specific) onto the access system.
• Work alongside internal stakeholders and external agencies through effective communication.
• Program all access cards, season tickets, hospitality, memberships, and car park passes for staff and supporters.
• Produce and deliver access maps for match days and major events, working alongside the Safety Officer.
• Provide the control room breakdowns on fan attendance and arrivals every 15 mins (legal requirement).
• Liaise with the control room and provide information of fans arriving at Lime Street and Queens Square using The Clubs 917 buses.
• Problem solve any issue with turnstiles and accessibility entrances and liaise with supporters having issues getting into the stadium.
• Prepare and process accreditation's for over 2,500 members of staff and stakeholders on match and event days.
• Ensure the Accreditation Hub is staffed and managed effectively on match and event day.
• Ensure the Accreditation System is fit for purpose, secure, and effective.
• Responsible for training, briefing, and deploying a team of 40 Fan Support Stewards on matchday.
• Assist with the recruitment of Fan Support Team.
• Production of pre-match reports such as Matchday/ Event Analysis, Resale Tickets Reports, Pending Ticket Report and Web Sale Reports, for circulation internally to all relevant stakeholders.
• To produce post-match reports such as Attendance Reports and No-Show Reports for circulation internally to all relevant stakeholders.
• Manage the Fortress Access System, ensuring regular meetings and communications take place with provider to keep the system compliant and current.
• Work alongside the Investigation Team (Legal) and provide information on breaches of ground regulations and suspected criminal offences.
• Deliver the access strategy for all non-football major events at Anfield. Ensuring the strategy delivers the required operational access that is successful and safe for up to 60,000 clients.

Why should you apply?

This is a full-time permanent role. You will be based out of Anfield Stadium.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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