Sr. Product Manager
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About Blackhawk Network:
Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview:
Our Product Managers are responsible for partnering with our closed loop brands and aggregators/suppliers around the world to successfully identify content opportunities for BHN catalogs that align with our client needs and overall sales objectives. They also ensure quality service with our global suppliers, agencies and brands by providing ongoing feedback and support, analyzing account and market trends, and identifying additional revenue opportunities. They collaborate closely with our customer- facing teams on the content roadmap and requests for new content as well as collaborate with internal teams to ensure supplier and customer.
The Senior Product Manager will ensure that BHN has the knowledge and the right network of relationships within the EMEA region to be the global leader in closed loop content. Drive new business opportunities through strategic relationships with closed loop suppliers, strengthening our alliances, developing new alliances, growing our industry knowledge and paving the way for successful partnerships. The successful candidate will be an excellent negotiator and will have a direct impact on revenue, brand awareness and BHN's success.
The successful candidate will be a self-starter who is a hands-on, results-oriented leader. Most importantly, this individual will have an unbridled enthusiasm for the challenges and rewards of building our leading catalog across EMEA.
Responsibilities:
• Own and manage the day-to-day relationships with our global suppliers, agencies, and brands (including, but not limited to: Amilon, Cashwave, Runa, Merit, Tillo, Amazon, etc.).
• Work closely with BHN EMEA teams to align global content needs with customer demand.
• Using data, intelligence, and network contacts, identify categories of growth and opportunities to add new closed loop brands, suppliers, and agencies to inform the roadmap and align with company OKRs.
• Negotiate improved BHN/ margins and manage contract renewals as well as review and update sales agreements where and when needed.
• Foster and maintain open lines of communication, and conduct weekly, monthly, or quarterly business reviews with assigned partner brands.
• Ensure key findings and best practices are shared across the Product Management content team at BHN.
• Work closely with customer-facing teams on the process for new program and marketing approvals, creating and updating guidelines and processes to ensure scalable processes and adherence.
• Align with internal BHN teams (Catalog Management, Supply Chain, Supply Chain-Finance, Product, BI, etc.) to ensure best margin, best supplier, brand compliance and partner success.
• Support the brand review process with Inventory, Supply Chain, and revenue teams at Tango Card to help evaluate when brands should be discontinued from our catalog.
• Assist with internal escalations requiring assistance from our partner brands and/or suppliers.
• Provide and communicate the brand voice for internal initiatives.
• Advocate for the partner brands within BHN and for BHN with the partner brands.
• Establish trust with our partner brands by acting as an ambassador of BHN within the industry, at trade shows, and in customer settings.
• Perform other duties as assigned.
Qualifications:
• Bachelor's Degree, preferably in Business, Sales & Marketing, or equivalent combination of education, training and experience.
• 8+ years of account management and/or business development experience, at least 2 of which are in the b2b gift card sector.
• Prior experience owning and growing relationships with key accounts and clients.
• Ability to travel to industry events as required,
• BHN is a hybrid first work environment, requiring 2 days of in-office work if within 50 miles of a BHN office
Knowledge, Skills, and Abilities:
• Skilled in verbal and written communication, including the ability to lead meetings and craft and deliver presentations as well as performance data.
• Ability to form relationships with internal and external business partners and influence to drive success.
• Excited to share your point of view in a thoughtful, respectful way without ego.
• Ability to communicate complicated details in a simple and concise manner.
• Ability to manage multiple priorities both internally and externally in a transparent and effective way.
• Ability to collaborate with managers across the organization to align and further business goals.
• Ability to adapt to shifting priorities and competing stakeholder needs.
• Ability to manage time and meet deadlines working collaboratively with geographically distributed teams.
Benefits:
We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture.
Our benefits include: 25 days annual leave, additional appreciation days, additional leave for volunteering, birthday time off, enhanced maternity, paternity and adoption pay, pension, group income protection, private medical insurance, employee assistance programme and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other benefits to support your physical and mental health.
Additionally, we offer hybrid working, office group activities and free eye tests. As well as a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card or via cyclescheme or techscheme!