Sr. Manager, Employee Relations

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OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

As Senior Manager, Employee Relations, you will be a senior member of the Global Employee Relations Centre of Excellence, with primary accountability for Employee Relations across the UK and Ireland, while also providing thought leadership and oversight across selected EMEA markets as the function continues to mature.

This role plays a critical advisory and leadership position, partnering closely with senior business leaders, HR Business Partners and Legal to manage complex ER matters, mitigate risk and embed consistent, legally compliant and fair people practices. You will bring deep expertise in UK and Ireland employment law, balanced with the judgement and credibility required to operate effectively in a global organisation.

Based in the TVP office, Reading, this role offers meaningful scope to influence ER strategy, capability and standards both locally and regionally.

Key Responsibilities

• Act as the lead ER authority for the UK, providing expert advice on complex and high-risk matters including performance management, grievances, investigations, disciplinaries, dismissals and organisational change.
• Coach and advise senior leaders on handling sensitive people matters with fairness, consistency and confidence, ensuring robust documentation and defensible outcomes.
• Lead or oversee complex investigations, including determining appropriate investigation structures, ensuring procedural fairness, and advising on outcomes and next steps.

• Own UK and Ireland ER policy governance, including drafting, reviewing and updating policies in response to legislative change, case law and organisational needs.
• Ensure UK ER practices align with the organisation's global governance framework, while remaining practical and appropriate for the local employment landscape.
• Partner closely with internal Legal to assess risk, determine strategy and manage contentious or escalated employee relations matters.

• Provide senior oversight of complex leave cases, long-term absence scenarios and workplace accommodations, ensuring legal compliance and clear, empathetic communication.
• Collaborate with HR Shared Services, Benefits and Occupational Health partners to ensure effective end-to-end case management and sustainable return-to-work outcomes.

• Provide regional ER subject-matter expertise across selected EMEA countries, supporting HR colleagues with guidance on investigations, ER process and risk assessment as required.
• Contribute to the ongoing development of the ER Centre of Excellence by leading or supporting the creation of ER frameworks, tools, templates and training.
• Coach, mentor and quality-assure the work of ER colleagues, supporting capability uplift and consistency across the region.

• Produce regular ER reporting and insights, identifying trends, root causes and opportunities to improve the employee experience and reduce organisational risk.
• Translate ER data into practical recommendations for leaders and HR, driving proactive and preventative ER strategies.

Experience & Skills Required

• Significant experience (typically 10-12+ years) in HR, with deep specialism in UK Employee Relations within a complex, matrixed organisation.
• Expert knowledge of UK employment law and ER best practice; Ireland experience strongly preferred, with broader EMEA exposure advantageous.
• Proven experience managing complex investigations, disciplinaries and sensitive ER issues with sound judgement and credibility.
• Demonstrable ability to influence senior stakeholders and operate as a trusted advisor at leadership level.
• Strong coaching, mediation and advisory skills, with a pragmatic and commercially aware approach to ER.
• Excellent written and verbal communication skills, with the ability to navigate difficult conversations clearly and sensitively.
• Experience contributing to ER policy development, governance frameworks and process improvement.
• Strong analytical skills, with the ability to interpret ER data and recommend evidence-based actions.

Qualifications & Professional Membership

• Bachelor's degree or equivalent professional experience.
• CIPD qualified (Level 5 or 7) or equivalent professional accreditation strongly preferred.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.