Sr. Customer Relationship Manager
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OPENTEXT - THE INFORMATION COMPANY
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The opportunity:
The Customer Relationship Advisor is responsible for managing, protecting and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive and sustained relationship. Additionally, the Customer Advisor negotiates clients into long term contracts, minimizing cancellations and selling new products and services.
You are great at:
* Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services.
* Negotiating client contracts and driving renewals while minimizing cancellations.
* Managing client requests and maintaining ownership of issues until resolved.
* Identifying and leading the sale of additional products or services.
* Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.
* Delivering monthly commercial service reviews with the customer and internally.
What it takes:
* Experience post-sales customer account management.
* A successful track record of managing renewals and driving revenue opportunities within your customer base.
* The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
* Experience supporting sales accounts within the EDI, B2B and PLM industries.
* Excellent communication and time management skills.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.