Solution Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

This role gives a perfect possibility of professional development if you have natural mindset to problem solving and analytical thinking.

As a Solution Manager within the Merchant & Third Party Operations Team, you will act as a subject matter expert for Integrator services, ensuring the smooth operation of our merchant services. You will build strong relationships with Integrators, manage a portfolio of accounts, and lead initiatives around critical card brand and industry mandates. This role offers the opportunity for professional development, particularly for those with a natural mindset for problem-solving and analytical thinking.

Job responsibilities

• Manages Integrator and Semi-Integrated Account utilizing a consultative approach by providing consulting services to a portfolio of integrators. This includes service providers, payment applications, software vendors, semi-integrated integrators, non-payment service providers
• Acts as subject matter expert for technology partner services, including system/data flows, internal/external process dependencies and all matters regarding Integrators
• Provides coaching, direction, and guidance to internal teams regarding integrator relationships to ensure knowledge sharing
• Manages initiatives around critical card brand and industry mandates to ensure a seamless process for Integrators and for merchants to continue to operate as expected
• Leads the discussions for any integration by a new/prospective integrator or semi-integrated partners
• Manages projects in terms of taking responsibility for coordinating and facilitating delivery of project objectives, tracking progress and review of project tasks to make certain deadlines

Required qualifications, capabilities, and skills

• Detail-oriented with a high level of accuracy and time management skills
• Strong and effective skills in problem solving and analytical reasoning
• A strong interest in, and general understanding of Merchant Services, compliance, quality, operations, legal, & risk
• Excellent written and verbal communication skill and the ability to present at an executive level
• Strong customer/client focus while ensuring a sound control environment
• Strategic thinking; proven ability to drive change
• Ability to prioritize multiple complex situations to deliver successful results

Preferred qualifications, capabilities, and skills

• Bachelor's Degree
• Previous experience in the Merchant Services industry
• Experience in working with vendors/integrators

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.