Solution Implementation Manager - AFRS

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Solution Implementation Manager-Armed Forces Recruitment Service

Location: Hybrid - Abbey Wood, Bristol - UK wide travel expected
Band 2Full time - Fixed Term Contract - 14 Months

About the Role

At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK's Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership with the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and preparation for attending Phase 1 training.

Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty's Government (HMG), broader society and the candidates we source.

Serco is seeking a Solution Implementation Manager to take ownership of specific elements of the Armed Forces Recruitment Service (AFRS) solution, ensuring designs move seamlessly from concept to execution.

You will operate within a complex multi-partner environment, leading the delivery of robust, scalable solutions that meet client requirements, contractual obligations, and operational needs. This role combines solution ownership, delivery leadership, technical expertise, and stakeholder engagement.

Some of your key responsibilities will include:

• Define and ratify core principles of assigned solution components.
• Translate high-level designs into actionable implementation plans, including digital, process, and operational workstreams.
• Oversee configuration and integration of technology platforms to meet operational requirements for the solution component
• Support commercial negotiations and provide technical input to ensure solutions are cost-effective and achievable.
• Identify opportunities to enhance solution effectiveness, leveraging emerging technologies.
• Work closely with SDA/TDA, programme leadership, consortium partners, and external vendors to manage dependencies and timelines.
• Act as the gatekeeper for prioritisation and alignment across specific workstreams related to specific solution elements

Skills, Experience and Qualifications

Essential

• Proven experience in solution design and implementation within complex programmes.
• Track record of managing sub-contractors and multiple stakeholders.
• Experience with digital platforms and integration strategies
• Excellent communication, collaboration, and problem-solving skills.

Desirable

• Experience in solution direction or solution leadership roles in large organisations.
• Understanding of enterprise architecture principles and frameworks (TOGAF, MODAF or similar).
• Exposure to business development or solution shaping (non-sales/commercial).
• Familiarity with recruitment or large-scale service delivery environments.
• Commercial acumen, including cost-benefit assessment and contract negotiation support.

Why Join Serco?

• Work on one of the MOD's top strategic programmes, delivering high-profile solutions.
• Collaborate with multi-disciplinary teams across industry partners.
• Influence how large-scale, complex solutions are designed, implemented, and optimised.
• Continuous development through exposure to cutting-edge enterprise architecture, digital platforms, and defence programmes.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.