Delivery Manager

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The Role

We are currently seeking a Delivery Manager to join our rapidly growing CRM Consulting and Implementation practice. We are Crest Certified Salesforce CRM specialists, we design and build marketing, sales, customer service and analytics solutions for Enterprise to SMBs. Our point of difference is our team's 50+years of in-house experience, delivering double-digit growth. Together, we find and deliver the optimum solution to meet our customer's immediate and long-term needs.

As a Delivery Manager, you will act as a coach and mentor for the agile squads, a team of passionate functional and technical resources, supporting high quality, timely delivery to clients, and high performance. You must be well-versed in coaching and supporting the delivery of complex projects, comfortable communicating with stakeholders at all levels, be open, transparent and relentless in delivering value to our squads and clients alike.

We are a proud member of the Salesforce Talent Alliance, an equal opportunity employer, we value diversity in our environment and commit to the Pledge 1% movement to give back to our local community.

Main duties and responsibilities

• Organising, facilitating and continuous improvement of all Agile ceremonies (ie. scrums, scrum of scrum, retrospectives etc.) and maintain Sprint integrity
• Supporting and coaching Squad Leads to facilitate effective day-to-day project execution including but not limited to backlog management, refinement, prioritisation, sprint and release planning
• Ensuring the team keeps focused on Sprint goal, velocity and flow efficiency by acting as a buffer between external distractions
• Using expert judgement and active listening to proactively remove impediments and blockers to improve delivery
• Providing multiple tools and platforms (e.g., Retrospectives, Client and Team Health Checks, etc.) for constant team feedback and ensuring necessary process improvements are introduced in a timely and effective manner
• Facilitating cross-training of team members to improve process, industry, product and skill knowledge
• You bring thought leadership and facilitate learning opportunities for the team (ie., training workshops, knowledge share, product enablement, certifications etc.), develop and maintain training plans/materials to help the team learn important concepts
• Proactively identify, coach and assist individual team members with issues and challenges they may be facing
• Proactively assist squads to achieve on-time, on-budget project delivery with accurate status reporting, project planning, budget, time, stakeholder and risk management
• Continuous coaching of the team on Agile/Scrum values and principles
• Collaborate with squad leads to extend resource capacity through engagement of nearshore and offshore teams
• Bring visibility and transparency through weekly reporting and insights into client, project and team metrics with recommendations for continuous improvement
• Support commercial managers with pre sales engagements (ie. RFIs, RFPs)
• Additional duties as assigned

You:

Knowledge and experience required

• Bachelor's degree in business or technology field or equivalent; 5+ year's work experience
• Proven track record of delivering full lifecycle programmes, ideally CRM and/or cloud based solutions
• Strong knowledge of agile delivery management methodologies (ie. Hybrid, Scrum, Kanban, SAFe) and software delivery principles with a proven track record in on-time and on-budget delivery
• Demonstrable coaching experience, fostering and empowering high performance teams
• Experience leading or supporting squads from start to finish in an agile-led environment with geo-located teams incl. P&L and forecasting
• Commercially minded, detail and results oriented self-starter who makes things happen in a fast-paced environment
• Experience within Retail, Media, Consumer Goods, Travel, Transport, Hospitality, High Tech or Business Services industries is beneficial
• Salesforce certifications are beneficial

Soft Skills required

• Knowledge of the organisational structure and culture to build relationships with key stakeholders and team members
• Ability to build trust and openness in interactions within and outside the team
• Able to foster a positive environment and culture of trust, respect, and transparency where empowered, motivated, and protected teams thrive
• Team player with strong customer facing skills, excellent presentation, spoken and written communication, and receptive listening skills; be able to articulate and present complex ideas in a clear, concise fashion
• Detail & results oriented, takes the initiative and makes things happen in a fast-paced go-live environment
• Strong problem solving skills, a logical, analytical thinker, committed to research and constant upskilling

Benefits

• Annual bonus
• 25 days holiday allowance + 2 day wellness days
• BUPA Private Healthcare & Cash Plan
• Free hot drinks and snacks
• Monthly team social events with Christmas & Summer Parties
• Funded personal learning & development program
• Giveback to charities and not for profits through our Pledge 1% program
• Opportunity to attend industry leading events
• Hands-on experience working on increasingly challenging and engaging real-world projects