Service Delivery Manager in Sofia, Bulgaria

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Key Responsibilities
• Service Implementation & Quality Assurance:

• Lead the technical implementation of services, ensuring alignment with RETN standards and exceeding client expectations.
• Ensure that all contractual requirements, deadlines, and service quality benchmarks are consistently met and evaluated for continuous improvement.
• Collaborate with cross-functional teams to optimize service delivery processes and enhance overall service quality.

Project Management:

• Develop, maintain, and manage project schedules at a milestone level, ensuring accurate tracking and timely delivery.
• Provide comprehensive project-level and executive-level reporting, delivering regular updates to customers and internal stakeholders.
• Identify, assess, and proactively mitigate project risks, developing contingency plans to address potential challenges.
• Utilize project management tools and methodologies to streamline processes and improve project outcomes.

Technical Coordination & Support:

• Analyze the technical feasibility of service implementations, ensuring that solutions are both practical and aligned with customer needs.
• Manage complex coordination activities during service delivery, ensuring seamless communication and collaboration among all involved parties.
• Lead and dispatch field technicians for service installation, coordinating off-net testing and managing escalations to ensure timely resolution.
• Serve as a technical advisor, providing expert consultation to Sales, Procurement, Engineering, and other teams to support customer issue resolution.

Documentation & Analysis:

• Maintain and manage technical documentation, inventory records, schematics, and diagrams, ensuring accuracy and accessibility for project execution.

Qualifications & Requirements
• Experience:

• A minimum of 3 years of experience in the telecommunications industry, with a strong background in fiber optics, telecommunications architecture, IP/MPLS equipment, and project management.
• Proven track record of managing complex projects in a high-pressure environment, with a focus on delivering results.

Technical Knowledge:

• Deep understanding of Internet and IP/MPLS network concepts, including TCP/IP network protocol stack, and protocols such as IP, BGP, MPLS, OSPF, and Ethernet.
• Extensive knowledge of fiber specifications, optical network design principles, and the ability to apply this knowledge in practical scenarios.
• Familiarity with DWDM networks is a strong advantage, as is holding certifications from Juniper and Cisco.

Skills:

• Exceptional organizational skills with the ability to manage large volumes of information and prioritize tasks effectively.
• Strong leadership and communication skills, capable of conveying complex technical information to stakeholders at all levels, both internally and externally.
• Demonstrated problem-solving abilities, with a proactive approach to identifying and addressing potential issues.
• Strong customer focus with the ability to manage relationships and expectations effectively.

What We Offer
•

• Work in a successful international telco company.
• Competitive salary based on the interview results.
• Career development and training opportunities within the company.
• Extensive opportunities for professional development, learning new knowledge and technologies.
• Medical insurance after successfully competed trial period.
• In house training and conference events.