Software Engineering Manager - Personalisation

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Job Description

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

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Summary

You'll be joining the innovative Personalisation product group. Our vision is that it should feel to each customer as if M&S was merchandised specifically for them, this is no small feat given the scale at which M&S operates. We're already on the journey of having all our experiences be truly 1:1 personalised for each customer, you'll help us get to the destination. You'll be the Software Engineering Manager for the "Personalised Discovery" team, who help our customers find inspiring new ideas of what to wear. The team itself is highly cross-functional, you'll regularly be working with engineers, data scientists, product managers, designers and stylists.
You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture. We are looking for people to join our engineering community to drive this transformation, build a modern digital ecosystem using exciting technologies and do the best work of their careers.

• Operational stability of software solutions owned by your team
• Delivering high quality solutions that deliver value and delight customers within the Personalisation product group.
• Leading on improving the maturity of the team, progress towards or maintaining Elite DORA Standards
• Line management for software engineers, including mentorship and coaching
• Leading Engineering Excellence and creating culture of innovation.

Key Accountabilities & Responsibilities

The Software Engineering Manager role is the embodiment of 'solving problems through technology' with key responsibilities as follows:

• Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects.
• Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables.
• Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap.
• Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs.

Tech stack

M&S uses a variety of technologies including

• Python, Django
• React, Next.js, Typescript
• Java
• Kotlin
• Swift
• GraphQL Federation
• Cloud: Google Cloud Platform, Azure
• Observability: New Relic

Who you are

• Previous polyglot hands-on senior software engineer
• Experience working on highly scalable software solutions across web or backend
• Extensive background in software engineering with several years' experience in a variety of systems and technologies.
• Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software.
• Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies,
• Promoter of DevOps: you build it, you run it.
• Familiarity with Personalisation (e-commerce or otherwise)

Works closely with

As a member of M&S Software Engineering, you'll also work with and learn from other engineers and specialists in the organisation through Business Platforms, Product Portfolios, Product Groups, other teams and Communities of Practice.

Everyone's welcome

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process

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