Social Solutions Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Social Solutions Manager, UK
Location: London
Reports to: CSM Lead, UK
Are you passionate about social media and ready to spearhead the development of a game-changing
offering in the UK market? Join us as a Social Solutions Manager to take ownership of our social
media operations, manage and inspire a talented team, lead innovative campaigns and drive
meaningful engagement across diverse platforms.
About the Role
As the Social Solutions Manager, you will be at the forefront of our social media strategy in the UK
market. You'll manage and grow a portfolio of clients, ensuring they receive the best possible service
while driving retention, growth and satisfaction. This role is perfect for someone who thrives in a fast-
paced, dynamic environment, enjoys people management and is eager to develop new offerings that
will shape the future of social media marketing at and beyond Channel Factory.
Key Responsibilities
• Onboarding and Developing New Paid Social Clients:
• Lead the onboarding of first-time social media clients, ensuring they are thoroughly
educated on our processes and strategies.
• Develop tailored social media campaigns for new clients, guiding them through the
initial stages to ensure a strong foundation for success.
• After successfully launching and stabilising the initial campaigns, facilitate a smooth
handover to the Client Solutions Manager for ongoing management and support.
• Coordinate with social media representatives from various platforms to secure the
necessary support and resources.
• Campaign Management & Reporting:
• Launch, maintain, and optimise social media campaigns, ensuring they meet client
objectives and key performance indicators (KPIs).
• Generate detailed campaign reports, providing insights on overall metrics, wins and
areas for improvement.
• Monitor campaign pacing and KPI performance, conducting ongoing discussions with
relevant internal teams and clients to address any issues proactively.
• Client Growth & Retention:
• Collaborate with the Client Solutions Management team to expand your client portfolio
by focusing on retention, growth, renewals and satisfaction.
• Maintain and grow your own client stock, ensuring a proactive approach to client
needs and staying ahead of potential challenges.
• Respond with urgency to general client requests, utilising a deep understanding of all
internal systems to provide effective solutions.
• Team Management & Collaboration:
• Manage CSMs working on social to help mentor, train and develop the team.
• Support CSMs with daily tasks and contribute to the overall success of the team.
• Lead the onboarding and training of internal teams on various social media platforms,
from planning to reporting.
• Work on improving internal processes for social media workflows, ensuring efficiency
and effectiveness.
• Work closely with the Business Development team to ensure alignment on social
media strategies.
• Industry Expertise & Knowledge Sharing:
• Stay up-to-date with the latest trends, ad formats, and advancements in the social
media space.
• Regularly update the wider team on trends and developments across social media
platforms.
• Maintain a thorough understanding of third-party possibilities and implementations
across social media.

Qualifications
• Strategic Expertise: 5+ years of experience in paid social media management or a similar
role, with a deep understanding of how to develop and execute strategies that drive client
success. Experience at a tech publisher or digital media agency is a plus.
• In-Depth Platform Knowledge: Advanced knowledge of social media platforms, with a
particular focus on the intricacies of paid social campaigns, media buying on bidding models
and comprehensive campaign management.
• Client-Focused Strategy Development: A natural relationship builder who excels at
understanding client needs, crafting tailored strategies, and delivering exceptional service that
addresses the specific challenges and opportunities within social media.
• Organisational Excellence: Highly organised and detail-oriented, capable of managing
multiple projects simultaneously while maintaining a high standard of professionalism, integrity
and ethics.
• Effective Communication: Strong verbal, written, and interpersonal communication skills,
with the ability to articulate complex social media strategies to clients and collaborate
effectively with cross-functional teams.
• Analytical Proficiency: Strong data-driven mindset with the ability to analyse complex
metrics and translate them into actionable strategies. Proficient in using Excel for calculations,
pivot tables and data visualisation to inform decision-making.
• Certifications: Social Media certifications are a plus.
Join us and be a part of something exciting-where your expertise and creativity will drive the future of
social media marketing in your market.. Apply now to help us shape the future!