Social Media Marketing and Communications Manager

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Job Description

J.P. Morgan is seeking a creative and strategic mind to lead our social media presence across EMEA. This position is based in London and will report to the global head of social media.

As a Social Media Marketing and Communications Manager within JP Morgan, you will serve as the voice of our brand, creating captivating content, overseeing campaigns, and propelling our social media strategy to new levels. Your role will involve closely collaborating with stakeholders across the firm's wholesale businesses to generate written and visual content, supervise firm-owned social media channels, escalate reputational issues, and provide reports on social media analytics. Additionally, you will be responsible for managing a member of the social media team. We are seeking an experienced social media marketer and communicator with sound judgment to engage our audience, foster meaningful relationships, and demonstrate our expertise in the dynamic world of finance.

Job responsibilities

• Establish a strategic approach to social media content that aligns with the global J.P. Morgan brand, but is adapted to the regional business needs, culture, trends and social platforms
• Write copy and create visual content in brand voice across platforms
• Collaborate with legal, compliance, and controls to mitigate risk and ensure proper governance
• Maintain an ongoing dialogue with various internal stakeholders to effectively communicate the firm's business and cultural messages
• Collaborate with social media team to manage editorial content calendars
• Support the J.P. Morgan CIB Marketing and Communications team in community management
• Understand social media metrics in order to track results and provide recommendations
• Effectively communicate on project timeline, status and results
• Act as eyes and ears on social platforms, alerting team members to breaking news as necessary

Required qualifications, capabilities and skills

• Strong knowledge of social media landscape and trends across EMEA
• Experience managing editorial calendars across various social platforms
• Proven ability to exercise sensible reasoning in a fast-paced environment
• Experience with social media monitoring and management tools for social listening, publishing, and reporting. (i.e. Sprinklr, Hearsay, Zignal, LinkedIn Analytics, etc.)
• Passion for social media, PR and digital marketing
• Confidence to pitch fresh ideas, think creatively, and identify and solve problems
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with MS Office Suite (Word, excel, PowerPoint) and Adobe creative suite
• Ability to cultivate relationships in the firm across divisions and lines of business
• Strong organizational skills and ability to manage several tasks simultaneously

Preferred qualifications, capabilities and skills

• Previous financial services industry experience preferred
• Previous management experience strongly preferred

Should you be considered for this role, applicants will be asked to provide writing and design samples.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.