Social Media Manager

About the roleJohn Lewis is here to inspire, delight and assure Britain’s shoppers in those moments that matter throughout life, and our Social teams are right at the heart of that customer experience. 

We have an exciting opportunity to join John Lewis as a Social Media Manager, reporting into our Social Senior Manager, working closely with the Fashion Category, Brand, and Retail Media teams. 

About the role

• Salary: £42,700 - £64,000 

• Expected salary £52,000

• Contract type: 12 month Secondment/Fixed Term - to March 2026

• Interviews: virtual w/c 17th March

• Location: London, Pimlico based with hybrid working with the expectation to come into the office around 1-2 days per week (minimum once a month)

In this role, you will support the Senior Social Manager in delivering best-in-class paid social campaigns that align to the overall social media and retail media strategy. 

The role will primarily focus on developing retail media/brand partnership campaigns with our suppliers, delivering fashion category ‘always on’ paid campaigns, and leading across wider brand and category paid social campaigns. The role will involve curating social-first campaigns across the Fashion category with opportunities to work across other category verticals. 

The successful candidate will be responsible for a series of fast-paced campaigns and initiatives, you will play a fundamental position within the social team working with multiple stakeholders internally and externally, such as wider social media disciplines, category teams, brand and advertising, creative, comms, retail media, suppliers, agencies, and more.

This role will involve strategy development, briefing agencies, planning media and content, execution, optimisations, reporting, and measuring success. Reporting to the Senior Social Marketing Manager, you will be undertaking line management of a Senior Social Marketing Executive, and together you will work collaboratively to deliver campaigns effectively.

Please see a full job description attached to this advert.

Essential skills you’ll need

• Paid social campaign planning and activation - experience with building paid strategies, reviewing and responding to briefs, developing activation timelines and working across key social channels (Meta, Pinterest, X, Snapchat, and TikToK). 

• Creative thinking - familiar with platform best practices, delivering inspiring, relevant and native. Leveraging formats and various content sources such as influencers to tell engaging stories and drive effective results. 

• Paid social - a strong level of understanding of planning and buying paid media across key social channels with experience running paid social campaigns. Demonstrated experience briefing media agencies, curating media plans, placement/platform-centric creative, optimization levers, and reporting against key metrics. 

• Insights, measurement, and reporting- Experience with insight analysis, including using a variety of tools for social listening (eg Sprinklr) to help inform creative & media strategies and identifying trends and opportunities to turn insight into actionable plans. A successful candidate will take a test and learn approach to capture early competitive advantage and ensure robust hypotheses deliver insightful results. The candidate must be familiar with native platform reporting and metrics. 

• Multiple stakeholder management - strong levels of communication are required for presenting to, reporting to, and influencing multiple key stakeholders, both internally and externally. 

Thanks for your patience in the meantime and for showing an interest in joining JLP. 

For internal use only:
#LI-JLPWTR
#LI-HEADOFFICE
#LI-LB2

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.