Socia Media Manager

Job Description:

A BIT ABOUT US

Dentsu Creative is a global creative agency network built to unlock exponential growth for clients through Transformative Creativity - a unifying force that drives innovation across people, businesses, and society. Launched in June 2022, it operates in over 145 countries and is fully integrated with dentsu's Media and CXM capabilities to deliver seamless, end-to-end solutions worldwide. Guided by the philosophy of "Building Brands for What's Next," Dentsu Creative empowers brands to navigate current challenges and prepare for future opportunities, crafting resilient, forward-thinking strategies that thrive in an ever-evolving world.

ROLE PURPOSE

Assisting the Account Director, you will help to provide creative and strategic direction, and play an instrumental role in the success of our social campaigns and strategies acting as first point of contact in the agency. You will be expected to manage client accounts unsupervised and have a firm handle on activity and budgets to ensure accounts remain profitable and work is of the highest standard. You will build and maintain strong relationships with clients, particularly at senior level. You will also have involvement in Agency new business activities and assist in the development of our social media offering.

KEY RESPONSIBILITIES

• You will have an aptitude and love of building and developing client relationships that stand the test of time - built on both professional respect and personal likeability and you will develop solid client relationships at every level
• To ensure that the team is fully prepared for client meetings and take responsibility for their smooth running
• To manage the implementation of agreed Client/Campaign activity on a day to day basis
• To be responsible for monitoring the progress of Client activity on an on-going basis, providing regular updates and identifying new opportunities or potential problems
• To lead the team who respond to conversations and comments in social media on behalf of those clients
• To deliver real-time insight to account and client teams as required
• To devise and write client-facing reports on the level/tone/sentiment of online conversations
• To develop and manage the online presence of clients on social networks (e.g. YouTube/Facebook/Twitter/G+/Tumblr etc) and on other "owned" media including blogs
• To develop and implement appropriate tracking and measurement tools to produce detailed reports on the effectiveness of our campaigns and day-to-day activity irrespective of the channel and the client they represent
• To contribute to the writing and delivery of strategic, realistic and creative social campaigns that respond to a Client's communication requirements
• To be fully immersed in our clients' industries, marketplace and understand their key objectives, you will be able to offer real, tangible value to their accounts
• To manage the workload, efficiency and on-going mentoring and development of Social Media Account Executive (and community manager), imparting knowledge in general and leading by example and best practice
• To determine priorities and guide work loads
• To provide input for team appraisals, observing strengths and weaknesses and giving suggestions on development when appropriate
• To operate an open door policy for all members of the team
• Hold regular team update/status meetings
• Hold regular 1 to 1s with direct reports
• Ensure that being a member of your team is challenging, rewarding and enjoyable

QUALIFICATIONS & SKILLS

• A complete understanding of the social media landscape
• Consumer experience, food experience would be advantageous
• The ability to form and strengthen solid client relationships (having proof of this)
• Experienced in managing a small team in addition to 'managing up'
• Experienced in working on new business, including pitches
• Strategically minded, confident and tenacious when leading clients
• Pro-active and a strong sense of intuition
• An agile mind that can cope with multi-client demands - all needed quickly
• Commercially minded with evidence of growing new business from existing client relationships
• Experienced in working on new business, including pitches

WORKING WITH US

Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving.

On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

WHAT WE OFFER

• This is a permanent role
• The team is based in our Manchester office but operates under flexible working arrangements. The team are currently in the office every Monday and Tuesday
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

INCLUSION & DIVERSITY

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-DC

Location:
Manchester - Bonded Warehouse

Brand:
Dentsu Creative

Time Type:
Full time

Contract Type:
Permanent