Snr Product Manager

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Role Title: Senior Global Portfolio Manager - Services
Location: London Paddington / Newbury

Role Purpose...
Vodafone today serves 6m customers across a range of segment (MNC, Large corporate, public sector, Small Medium Enterprises and SOHO) with a broad range of solutions across connectivity, UC, Cloud, Security and SaaS. This role will be responsible for building a compelling portfolio of services across these solutions that is highly automated, designed to cost and delights our customers. This Senior Product Manager will drive a change and transformation programme across Vodafone Business to shift our services from being portfolio-centric to customer and segment specific, bringing together multiple products and solutions into a common service.

The Senior Product Manager will be accountable for the E2E global product lifecycle management of the Vodafone Services portfolio. The senior product manager will be responsible for the requirments and best practice sharing for our professional and managed services portfolio and services framework. This includes developing and managing in life our roadmap for people, processes, tools and services catalogues across all portfolios. This role will work in a matrixed manner with each portfolio to ensure that services are built within each portfolio practice against a common framework and set of best practices so our services are composable and interoperate in a way that delights our customers and has a consistent experience by segment

The Vodafone services portfolio will help our customers to adopt, use and get full value out of the digital services that they buy from Vodafone and our partners, with the peace of mind that Vodafone is ensuring that the services are running optimally and securely, incidents and problems are proactively fixed. The role will have 5 direct reports, and it requires working with local markets and the Vodafone Business Global portfolios to ensure type B & C products are fully relevant and integrated into local market and can achieve commercial returns. This role will be critical to ensure that our services present themselves to our customers with "signature Vodafone experiences", with an easy ability to upsell or add new services, and to drive cost efficiencies and remove duplication or a disjointed experience across portfolios

This role requires experience in launching and scaling products successfully, and flexibility, showing comfort to adapt direction and priorities as business needs change. It requires the ability to define understand market & customer dynamics across multiple geographies, to define product and commercial strategy and to influence internal stakeholders, external partners and other product portfolios and various Vodafone Business functions across local markets to ensure successful delivery. This role will be expected to be the thought leader on Managed Services for digital solutions and to have a track record of driving change and launching solutions in a highly matrixed environment.

With us you will...
- Driving product strategy (~3-5 year horizon) in line with global business and commercial priorities (e.g. revenue growth and new customer acquisition)
- Full ownership and accountability for the business commercials, P&L and revenue growth roadmap.
- Capture and translate global customer needs into clear product capabilities and features or to optimise existing products. Ensure full agreement on these across multiple markets
- Focus on 'total product design' to ensure all E2E requirements are captured including quality, safety, regulatory and sustainability
- Create and maintain global product roadmap, ensuring alignment with Local Product Managers. Ensuring multiple OpCo requirements are captured and integration, launch and go-to-market resources and budgets are planned and ring-fenced
- Working with Global Product Managers within the team to ensure alignment of roadmaps to market requirements
- Working with Business Decision Board where necessary to ensure visibility and alignment of global product roadmaps and to secure funding for new product creation or product enhancements (likely through Head of Portfolio)
- Overseeing the agile product development phase to ensure necessary governance, funding and key deliverables are achieved on time and to quality, working with their respective Technology Product Lead
- Acts as 'chief publicist' for their portfolio to ensure all go-to-OpCo and launch requirements are consistent, scalable and aligned through their Local and Global Product Managers and relevant teams (incl. marketing, commercial, sales etc.)
- Identifying/working with product partners and determining how they will support the creation of new products
- Define product cost & pricing strategy, establishing suitable product differentiation, value-add & execution strategies to underpin product's success
- Manage all in-life and end-of-life requirements to optimise global product performance, capability and commercials, initiating resolving actions where necessary

It would be nice if you have...
- Experience in Product Management/Product Marketing with a proven record of successfully launching software/technology services
- Requires particular focus on customers at a global level whilst appreciating any local differences. Able to manage and understand global customer trends
- Ability to lead on behalf of their product on a global scale
- Drives senior functional stakeholders to align with their product strategy and requirements. Highly proficient at managing global strategy and commercial requirements for a global product/s
- Requires ability to manage P&L and commercials and service levels globally for their product
- Excellent product knowledge particularly at a global level. Able to spot global product and technology trends. Good understanding of key enabling product technologies
- Emphasis on resolving conflicting requirements within OpCos, Global portfolios and operations
- Engages local stakeholders regularly on all aspects of their product and includes their feedback in the key PLCM phases

What's in it for you...
-28 days holiday (with the option to buy or sell 5 days) plus public holidays
-Hybrid working
-Pension matching scheme of up to 10%
-5 paid days leave for charity projects
-MyChoices portal - cycle to work scheme, 100's of retail discounts, shares and salary sacrifice schemes
-Vodafone family and friends discount
-Interest free commuter loan
-Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
-Access to Vodafone University and LinkedIn Learning

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Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.