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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

The South London Partnership are looking to recruit an 8a CAMHS Case Manager - Mental Health. The post holder will work across a number of Providers both NHS and independent sector, ensuring CAMHS patients receive the best quality care as near to home as possible.

The successful candidate will be responsible for the quality assurance of a number of wards in South London. The case manager works closely with the Provider to ensure high quality care is maintained. The successful candidate will interface with a range of other stakeholders. You will work with other Case Managers in the management including particularly complex cases and delayed discharges including Transforming Care. You will also work in collaboration with services within the hub to manage relationships with ICS colleagues. This role requires you to work in collaboration with local authorities, third sector and other statutory bodies in the management of effective usage of the specialised mental health services.

If you have experience of working in CAMHS services, a commitment to high quality care and a passion for innovation we would like to hear from you.

Main duties of the job

As CAMHS Case Manager you will provide clinical support to the specialised commissioners in relation to the defined population of South London which will include projected mapping of future service use and planning in terms of future service needs. You will work as part of a Case Management Team supporting managers and the MDT to ensure safe and effective care pathways are in place for all service users. You will work with Providers and offer quality oversight to ensure commissioned services meet the required standards. You will work closely with partners to embed the principles of prevention, early intervention, community-based provision and least restrictive practice. You will maintain effective, open and clear communication with Providers, NHSE, CCGs and Local Authority to ensure strong joint working.

Your role will work across the Transforming Care Programme and Mental Health Programme. You will support the delivery of the Transforming Care Programme by working with colleagues within Integrated Care Board, other Provider Collaboratives, NHSE, Local Authority SLP ward staff. You will responsible to support both Mental health and Transforming care cohort in relation to appropriate admission and smooth discharge.

Working for our organisation

The South London Mental Health and Community Partnership (SLP):

The South London Mental Health and Community Partnership (SLP) is a collaboration between Oxleas NHS Foundation Trust, (Oxleas) South London and Maudsley NHS Foundation Trust, (SLaM), and South West London and St George's Mental Health NHS Trust (SWLSTG) between them delivering mental health services to a population of more than three million people. The partnership brings together clinical expertise, experience, and innovation, aiming to improve quality, use resources most effectively, and deliver best practice consistently to all patients. Since its inception, the SLP has been a resilient and effective partnership that has improved patient experience, introduced innovation, and developed new services across the 12 boroughs of south London.

Detailed job description and main responsibilities

Key Responsibilities:

Improving quality and outcomes

To provide clinical assurance of the quality of the care provided by specialised services within the South London Provider Collaborative and Commissioning Hub (PCaDH)
Supporting the South London Partnership (SLP) team in the assurance of specialised services compliance to applicable specification and guidance.
The post-holder will provide the link with Clinical Commissioning Groups and their commissioned services within the hub to ensure there is a co-ordinated approach to care and discharge planning, which results in robust and effective care packages.
Managing individual patient pathways to ensure high quality services and care planning outcomes are achieved.
To take action in respect of Safeguarding Policies and Procedures as required

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the SLP.
To ensure all public and patient contact with the office is of highest professional standard.
To embed patient and public involvement within South London at all levels of decision making.

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.
To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work across multiple providers within the NHS and Independent Sector
To work with other Case Managers in the management of particularly complex cases and delayed discharges (including Transforming Care)
To work in collaboration with services within the hub to manage relationships with CCG commissioned providers that provide the referral and aftercare components of the pathway.
To work in collaboration with local authorities, third sector and other statutory bodies such as MAPPA, Police, HMPPS, MOJ and CJS in the management of effective usage of the specialised mental health services
To work collaboratively with others and part of cross- directorate teams to deliver successful outcomes for the SLP

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the SLP

Using insight and evidence for improvement

To ensure that safe and effective care pathways are in place to facilitate the movement of service users through specialised services, including the identification and reporting of deficits within service provision
To ensure the appropriateness of the placement for the children and young people
Ensure case management systems and record keeping are maintained and kept up to date

Developing an excellent organisation

To ensure the health, safety and wellbeing of all staff within the SLP
To ensure compliance with all confidentiality and governance requirements within the department.
To adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times.

Project Management

Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner.
Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources.
Demonstrate effective stakeholder management.
Support other Case Manager/ Project Managers as and when required.
Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business Advocate the projects at senior and executive levels and ensure active engagement and sponsorship within NHS as a whole.
Ensure that the projects maintain business focus, have clear authority and that the context, including risks, is actively managed in alignment with the strategic priorities of SLP.

Financial and Physical Resources

Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities, monitor expenditure on a regular basis.
Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices.
Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the SLP and relevant forums as required

People Management

Forge close positive working relationships, in order to support an effective matrix approach to achieve SLP objectives
To support, motivate and develop people within the team, in a facilitative way
Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.

Information Management

Drafting reports summarising status on issues, appraising outcomes, and providing progress reports as required
Collate as required, a range of information and lead appropriate analysis to develop robust business cases and contribute to project outcomes
Analyse, interpret and present data to highlight issues, risks and support decision making

Policy and Service Development

Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and any other documents which may impact service.
Proposes changes to own function making recommendations for other service delivery.

Research and Development

Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
Co-ordinating Research and Development initiatives, delegating as appropriate

Planning and Organisation

Contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary.
Contribute to short, medium and long term business plans, achieving quality outcomes.

Key Working Relationships

Work closely with other Case Managers/Transforming Care Leads in the PCaDH, providing support and cover across the team as required
Contribute to short, medium and long term business plans, achieving quality outcomes
Operate effectively in a flexible and demanding environment and proactively engage with key stakeholders
Work effectively with a variety of external consultancies working on other projects and programmes within other areas of the SLP as required
Communicates and provides highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical)
Deal with resulting potentially aggressive/antagonistic situations as required
Work and engage constructively with stakeholders on a range of business sensitive issues
Nurture key relationships and maintain networks internally and externally

Personal development

Take responsibility for own development to ensure highest standards of practice
To participate in the staff appraisal process, develop a Personal Development Plan, and take any action as necessary
To participate in appropriate staff support activities e.g. clinical supervision, reflective practice
To ensure all mandatory training is completed in a timely manner

Please refer to job description for full main responsibilities

Person specification

Qualifications

Essential criteria

Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in specialist area
Member of relevant professional body e.g. Registered Mental Health/Learning Disability Nurse or other registered health or social care professional

Desirable criteria

Further training or significant experience in project management, financial management or supporting change management processes

Experience

Essential criteria

Experience of working within a CAMHS setting either in-patient or community
In depth understanding of a pathways, treatment and care for people with Learning Disabilities, ASD and Mental Health issues, including CAMHS services
Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
Should have an appreciation of the relationship between the South London Partnership, NHS England and individual provider and commissioning organisations
Knowledge of legal issues pertaining to the specialist service, including MHA 1983

Desirable criteria

Experience of managing a team
Experience of managing risks and reporting
Understanding of the public sector
Experience of drafting briefing papers and correspondence at senior management team level
Experience of monitoring budgets and business planning processes

Skills and Capabilities

Essential criteria

Ability to produce high quality and accurate reports
Self-motivated and able to work independently
Ability to work under pressure
Ability to travel to disparate locations on a regular basis
Must be able to prioritise own work effectively

Communication Skills

Essential criteria

Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
Ability to negotiate on difficult and controversial issues including performance and change

Analytical / Planning / Management Skills

Essential criteria

Ability to analyse complex facts and situations and develop a range of options.
Takes decisions on difficult and contentious issues where there may be a number of courses of action
Strategic thinking - ability to anticipate problems before they arise
Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

Desirable criteria

Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Autonomy/Freedom to Act

Essential criteria

Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
Experience of identifying and interpreting national policy
Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).

Physical Skills

Essential criteria

Working knowledge of Microsoft Office with intermediate keyboard skills
Used to working in a busy environment
Adaptability, flexibility and ability to cope with uncertainty and change
Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
Demonstrates a strong desire to improve performance and make a difference by focusing on goals

Financial and Physical Resources Management Experience

Essential criteria

Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Values and Behaviours

Essential criteria

Commitment to and focused on quality, promotes high standards in all they do
Able to make a connection between their work and the benefit to patients and the public
Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
Values diversity and difference, operates with integrity and openness
Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

SLP CAMHS Case Manager_Hybrid_JD (PDF, 288.1KB)
SLP CAMHS Case Manager_Hybrid_PS (PDF, 221.9KB)
SLaM Staff Benefits (PDF, 1.1MB)
Happy to Talk Flexible Working (PDF, 680.1KB)

SLP CAMHS Case Manager - Mental Health

SLP CAMHS Case Manager - Mental Health

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