Sky VIP Lounges Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The Sky VIP Lounges Manager will be responsible for ensuring customers visiting a Sky VIP lounge get 'the joy of a better experience' when they go to see the entertainment they love, whilst ensuring that Sky is optimising the Lounges partnership benefits, with robust performance tracking in place to measure success. There are six Sky VIP lounges located in Belfast, Birmingham, Glasgow, Leeds, Manchester and Wembley.

What you'll do:

• Stakeholder & Partnership Management: Build strong relationships with venue teams and partners to deliver premium customer experiences and maximise Sky's partnership rights.
• Operational Excellence: Oversee end-to-end lounge operations, including SOPs, staffing, F&B, activations, and environment management to ensure seamless delivery.
• Marketing & Communications: Develop and execute integrated marcomms plans across email, social, web, and in-venue channels to drive engagement.
• Data & Insights: Analyse customer feedback and competitor research to inform strategy, enhance experiences, and maintain market-leading standards.
• Financial & Performance Management: Deliver within budget, identify cost efficiencies, and track key metrics to support future strategy and partnership negotiations.
• Customer Journey Ownership: Manage the full lounge experience from booking to post-event follow-up, ensuring a consistent and exceptional VIP experience.

What you'll bring:

• Proven relationship management experience, with a track record of building and maintaining strong partnerships internally and externally, supported by excellent communication and influencing skills.
• Experience managing events or venues, with flexibility to travel to six lounge sites (Leeds, Birmingham, Belfast, Manchester, Glasgow, Wembley) at least quarterly, plus occasional evenings/weekends for activations (lieu days provided).
• Demonstrated ability to work collaboratively in a fast-paced team environment, showing enthusiasm, resilience, and exceptional attention to detail.
• Strong organisational and project management skills, with experience juggling multiple stakeholders and priorities simultaneously.
• Commercial mindset with experience in driving customer experience improvements, challenging the status quo, and delivering innovative solutions that maximise partnership value.
• Solid financial and analytical capability, including experience managing budgets, identifying cost efficiencies, and using data insights to inform strategy and demonstrate ROI.

Team overview

This role sits within the Marketing, Experiences and Partnerships team in Sky VIP - Sky's loyalty programme.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.